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Recognizing and Coping with the Saboteurs in the Workplace

If you have been in the workplace for more than about two minutes, you are bound to have encountered saboteurs.  You may just want to ignore them and hope they go away. That’s understandable, it can be unnerving to think about taking these people on.  They come in several forms:  employee saboteurs; peer saboteurs; and boss saboteurs.  If you get nothing else from this article, hear this — ignoring it is self-sabotage.  You must act!  It’s the variety of ways you can act that can be confusing yet gives multiple options.  Remember, while saboteurs are doing their dirty work, the dirt is flying around and landing on you.  Saboteurs are everywhere.  Right now, I have four clients dealing with this issue and they each come from a different type of workplace:  large corporation; small business; non-profit; and government sector.  No one is safe. 

Saboteurs come in three general flavors:  1) Employees; 2) Bosses; 3) Peers.  Let’s look at how the problem shows up with each and different ways to handle it. 

  1. Employees – Imagine you have hired a new employee that you believe is going to do a great job, plus you like her and suddenly she is acting like she wants your job. Another scenario is that you become the boss of people that were once your peers. Either way, let’s say she believes she could do your job better than you do.  One way she may proceed is to spread lies about you, to get your job or to retaliate if she thought she should have been chosen.  What to do?  Your inclination may be to do nothing, you are her boss, after all.  Do not be naïve, this type of coup does happen. You may want to protect yourself by doing the following: 
    • Document everything immediately.
    • Act fast by having a one-on-one, putting her on notice of the behavior you have observed.
    • Get your name on all ideas and reports.
    • Let your boss know about her shenanigans.
    • Curtail her power.
  1. Bosses – Do not be surprised when a boss feels threatened by you and decides to keep you in your place.  Maybe the boss is older, and you come in with fresh ideas, enthusiasm and energy.  That can strike fear in many people. What are the signs that you have a boss saboteur?  If your boss keeps you out of meetings that would be appropriate for you to attend, that’s a sign.  If you are left off emails that are pertinent to you, that’s a red flag.  If you have a duo presentation and he tells you he will do your part, at the last minute, that’s a tip-off.  Now what do you do?
    • Get a mentor and or sponsor who can advocate for you.
    • Keep important people abreast of your work progress and successes.  These successes are often customer success stories, new sales figures or other news that your thumbprint is on.
    • Bring this behavior to your boss by framing it something like this: “I am somewhat confused that I was not included the budget meeting, especially since I had done a deep dive into the numbers that were that be presented.”
    • Don’t blindside the boss!  Making the boss look bad because she wasn’t informed of something you did, can rachet up saboteur behavior by the boss pretty darn quick. 
  1. Peers – These can be the worst saboteurs of all.  Usually, you have little control over peers.  Peers may want you to look bad, so they look good.  They may try to take credit for your work.  They may try to get a leg up by sucking up to the boss and cutting you out.  They may try to undercut you because you have a better relationship with the boss than they do.  How to proceed? 
    • Don’t be gullible, expect this behavior to happen and be thrilled if doesn’t.
    • Don’t share your ideas if you haven’t presented them to the boss yet.
    • Don’t complain about them to another peer!  I promise you; it will make you look bad.  If you need to process this, go to an outside trusted person like a coach or wise family member.
    • Call them out, not in a nasty way but let them know you are aware of their actions and antics.

What you probably notice about this entire article is that acting is the key.  The sooner you address this behavior the better. 

Does the prospect of addressing saboteur behavior scare the pants off you?  Would you rather do anything else?  You are not alone; many people would much rather hide from the entire mess.  I get it.  Would having someone aid you in navigating these pitfalls ease your mind?  That is what I do with my coaching clients.  Let’s discuss the situation.  High-Heeled Success offer 45-minute complimentary telephone consultations.  Email Kay@highheeledsuccess.com or call (513) 561-4288 to get the ball rolling.

Catapulting Your Career Dreams

In 1996 my speaking colleague, Lori Kleiner Eckert, published the book, With This Ring.  Excerpted from the forward of her book: “Upon her grandmother’s death, Lorie inherited her grandfather’s ring.  Recently, separated herself, she slipped her grandfather’s ring on and slipped off her own wedding band.  Feeling that some sort of vows were appropriate, she decided to make vows to herself — to become a quilt lecturer and teacher, to trust her inner voice, and to love herself.”  This is the dream Lorie pursued.  The beautiful book is filled with photographs of her quilts, that include powerful and inspirational words.  My personal favorite is the one you see to the left with the words, “If Not Now, When?”  This picture lives on my desk, in my car, on my desktop, in my journal, etc.  These were words that rang in my head often, in the month of July, when I landed in the hospital quite ill.  Many of the followers of this newsletter know about my bizarre bout with being sicker than I have ever been in my life.  This experience gave me a lot of time for reflection and a perspective shift.  My thoughts shifted to career dreams that have been conceived but not come to fruition.  I know I am not alone in dreams deferred.  This newsletter is dedicated to YOU my clients, followers, friends, and colleagues.  If not now, when?

There are soooooo many things that may cause you to put off career/business dreams:  fear of failure, fear of success, perfectionism, money, time, life stage, lack of clarity, opinions of others, etc.  My hospital stint reminded me of the fragility of life and that no more days are promised.  My dear readers, if not now, when?  Let’s take a leap into moving your career dreams into reality! 

Let’s focus on the obstacles before we move to my four-step process of getting these dreams out of your head and into reality.  Some of your obstacles are quite real.  Let’s say you are currently in a job that is not using your talents and strengths to the fullest, but you have a side hustle that you love.  You have a dream to expand your side hustle into a full-time business.  Money may be a significant stumbling block for you.  There is no doubt, there is gender disparity when it comes to lending.  Data from the annual Federal Reserve Banks “Small Business Credit Survey” shows that women-owned businesses apply for financing at similar rates to businesses owned by men, but women-owned businesses, on average, seek out smaller amounts. They also are less likely to receive the full amount they sought (43% vs. 48% of men).  Women still have a long way to go to gender equality in the lending market.  The Biz2Credit research found that the average size loan for women-owned businesses was 31% less than for male-owned businesses ($70,239) in 2018.  There may be several legitimate challenges to your dreams, that doesn’t mean they are insurmountable.  The dream starts the process but the action brings it into reality.  This process below will help you get that ball rolling.  You don’t want to suffer the regret of unfulfilled dreams.

Here are the four steps I use with my clients, let’s explore each:

  • Dream
  • Decide
  • Dedicate
  • Do

Dream:  There are plenty of people in your circle more than available to squash your dreams.  Some of those Debbie Downers are well-intentioned, trying to keep you from pain and failure.  Often these people are closest to you – parents, spouses, siblings, closest friends.  Listen and sift.  Perhaps in their warning framework they have some valid concerns.  There are also people who have never allowed themselves to dream and can’t conceive of going for it.  Unfortunately, there are people likely in your circle that want to keep you right where you are.  Your very success may be threatening to them.  Learn what you can from these people but stay focused on the dream.  You know your needs, talents, and strengths best.  You know if these unfulfilled dreams will be soul-crushers for you.

Decide:  This quote from author, motivational speaker and business strategist Tony Robbins is powerful.  “It is in your moments of decision that your destiny is shaped.”  You may plug along dreaming for years and suddenly something shifts, and you finally decide.  From my perspective this is the most powerful component in this four-step process.  After you decide, there is a weight that lifts, the conundrum is gone, and you often move forward with a rapid pace.  Honestly, sometimes external experiences help you decide.  I currently have a client who had been passed over multiple times for a promotion and raise.  She is skilled, hardworking, and dedicated!  After hearing of another person’s promotion, that she saw as less deserving, she decided THAT day to seek out a career counselor.  She spoke with a friend who she knew had used a career counselor and asked to be connected.  Obviously, the counselor was me.  Within three months, she had taken dramatic steps to be more visible and valuable to her upper management and received a promotion.  Decide and dramatic things happen.

Dedicate:  Dreams take dedication.  Sugar coating the dedication process is unfair to you.  Perseverance is key.  Your dedication may mean some sacrifice of time, money, leisure time, etc.  When you want to quit because it’s hard, having someone to encourage you along the way is essential.  Often my clients say next to the skill sets they learn with me, my belief in them is one of the things they value most.  You likely will remember someone in your life that kept you persevering when you were ready to give up.  We all need those people who believe in us when we have faltered.

Do:  Another favorite quote of mine, from author Joel Arthur Barker, focuses on the doing.  “Vision without action is merely a dream.  Action without vision just passes the time.  Vision with action can change the world.”  You DO have to take action on your dreams.  You must have an action plan, otherwise you will be overwhelmed, scattered, stuck.  Action plans are an important part of career maximizing with my clients.  Do you need an additional credential, do you need to know more about what it takes to succeed with your dream job, do you need to bolster your LinkedIn Profile?  Without a clear action plan, your dream may only stay a dream. 

There you have it, my four-step process for guiding clients into their dream job.  There is so much more to do, but this information will get you started.  Are you convinced you need more help?  It would be my honor to guide you in fulfilling your career dreams.  Call High-Heeled Success, LLC, (513) 561-4288 or email me Kay@highheeledsuccess.com and we will get the dream machine into gear.

Generating Career Catapulting Ideas

There’s nothing new under the sun! Or is there? Women who excel in their careers become idea factories, churning out ideas aplenty. But sometimes it seems like there is nothing new to be had, all the great ideas have been taken. Whether you own a business, work in a corporation, or non-profit, it’s essential to continue to generate ideas and solutions. The key is to say or do it differently! Let’s take Spanx, as an example. It’s all about holding “stuff” in! In my great grandmother’s day, it was a corset. In my mother’s day, it was a girdle.  In my day, it was first control top pantyhose, and now it’s Spanx, Shapermint, or other garments designed to yank it in. Remember, it’s just a new twist on an old idea. To be a changemaker you only need to tweak, not necessarily revolutionize. The same is true for ideas and concepts. You’ve likely heard of SMART goals, standing for Specific; Measurable; Achievable; Relevant, and Time-bound. One of my keynotes, “Cracking the Code for Goal Setting,” presents other essential aspects of achieving goals, START goals.  This is a concept I use with my individual clients, too. It’s looking at how to better view goals, based on what is commonly overlooked. It’s truly how to build a better mousetrap. Just a little better, just a little different, just a little more down-to-earth. Your spin makes it YOURS! Give your idea a name, acronym, or initialism. (If you don’t know the difference, google it.) Once you have a term, it takes on newness.

Become a solution sleuth! Problems are everywhere. Even small or partial remedies can set you apart. What you don’t want to do is consistently dismiss your ideas as inconsequential and table them. Timing is important but that doesn’t equate to never! Commonly, my clients don’t give their ideas enough credit for usefulness, originality, and value. If the message in your head is a reoccurring loop of “No one will care about this,” understand that reflects how you value yourself. If you need encouragement, affirmation, or a kick in the pants, run it by someone you trust and who will be candid with you. Even if they are a naysayer, it’s your ultimate decision to make.

Another critical factor in the idea factory is ownership. In the entrepreneurial world, it may entail a copyright, a Registered Trademark, or patent. In a corporate or non-profit world, it likely means having a paper trail.  It also means starting at the top. Divulging your idea, at high ranks first, helps you “own” the idea and prevent someone else from taking credit. I hear from clients often how they casually threw out a fabulous idea at a meeting and the next thing they knew, someone else had repeated it and taken credit for it. This happens to women frequently. Consider times where you have observed a woman tossing out an idea in a meeting, getting little reaction and then a male has repeated it and received a glowing response. Just another example of the struggle for women to have a voice and be acknowledged in the workplace.

How might you get started in catapulting your career with workplace changing ideas?  Here are three foundational steps you may want to take:

  • Keep a problem log! Since problems are everywhere, this may be easy. The hard part might be deciding which problem to consider first. Then try my “NOUN SOLUTION” — what person, place, or thing could impact this problem? Looking at the problem from these different vantage points can give you quite different perspectives.
  • Talk the problem aloud. You may hear a phrase, hear a question, hear an explanation that will create an idea. That is exactly how the concept of “The Fast Five” came to be, which is a term I use with my coaching clients. I was recommending a time of reflection be taken at the end of her day with a client. She needed to capture her successes. She commented, “When I am done with my workday, I am exhausted, and I want to get the heck out of there.”  My response was, “I promise you that this can be done fast, and it doesn’t need to take more than five minutes.”  Voila, “The Fast Five” was born!
  • Perhaps you already have the idea, and now your job is to fine tune and develop an action plan. What that means is 1) Name it and 2) Create your pitch for getting the idea out there.

If you are feeling shaky about producing ideas that will catapult your career forward or how to roll them out, having a coach to hone this aspect of your career could be beneficial.

Email Kay@highheeledsuccess.com or call (513) 561-4288 and we will set up a time for a complimentary 45-minute consultation to determine if we could be a good match to address this problem. 

Taking a Contrarian Stance for Workplace Impact

It’s rather comical that I am writing this article, as I grew up as the poster child for rule following.  My memory goes back to the sixth grade when a group of us walked to a classmate’s house for lunch.  Back in the day, we could walk home for lunch but it was forbidden to go to a classmate’s house without written permission from a parent.  When the group got caught I did not get any punishment because the principal didn’t believe little Kay Jones could have possibly done anything wrong.  I can remember being devastated because I wasn’t getting detention along with the rest of the “outlaws”!  It has taken me a lifetime to be gutsy enough to be different, to be a contrarian, to take a different stance on anything.  A few years ago a colleague told me “I figure I am not being innovative if I have not irritated someone every day!”

The first time this paid off in my business was in an article I wrote for the Cincinnati Business Courier on September 13, 2002.  It focused on women forgetting the glass ceiling and instead looking at one’s own internal ceiling. Though later in the article I acknowledged that the glass ceiling was alive and well, that contrarian stance grabbed the attention of the Courier. 

Am I advocating being a pain in the backside just for kicks? Certainly not. What I am advocating is to look at your values and your innovative spirit to use them as a springboard for taking a stance in the workplace that may be contrary to what others are thinking.  This could likely buy you some positive attention in the workplace.  Think about people who have been different or contrarian in your lifetime.  The first that pops up for me is Ralph Nader, political activist noted for his involvement in consumer protection, environmentalism and government reform.  Fast forward from 1965 when Nader first came to prominence to 2019 when climate change activist Greta Thunberg came into wide recognition.  You don’t need to be splashed all over the nightly news to be effective. 

Perhaps you have an idea that is different from others in your workplace and you strongly believe in it and contend that it could be valuable.  Taking that stance might be a bit scary for you or uncomfortable.  You do not have to stand alone.  I currently have a client who is new to her job but has a long history of expertise in her industry.  She knows they need to be doing some things radically different.  Being the new kid on the block, she is unsure if her viewpoint will be accepted.  In our coaching, we discussed using industry standards and revered industry gurus as credibility backups.  For you, it might be a Standard Operating Procedure from another company or industry, a legal precedent, or industry best practices.  You can see that you do not have to stand totally alone.  Your thought or idea doesn’t have to be 100% never tried; it just may be outside of what has been done at your place of work.

Where to start if your innovative juices have gone dry?  Your values will likely hold the key.  There is a step by step guide to getting started in Kay’s Corner this month.  If you already have an idea but are a little queasy about floating it or you just need some guidance on this career step, please call me a 513-561-4288 or email me Kay@highheeledsuccess.com and we can discuss coaching options. 

Assessing Your Professional Identity

Years ago a client asked me, “How will I know when I am SOMEBODY?” It was such a well-phrased and poignant question.  It emanated from a place of pain and struggle for her.  It was clear she was not alone, as many of my clients expressed similar dilemmas.  In fact, it is just part of the human condition.  You want to know that you matter.  If you think about Maslow’s hierarchy of needs, the theory in psychology proposed by Abraham Maslow about human motivation, that quest is identified as Self-actualization.  If you are unfamiliar with Maslow’s work, check this out: Maslow’s Hierarchy of Needs.  It was such a compelling question that I created a workshop entitled “Kick Up Your Self-Esteem:  How Do You Know When You Are Somebody?” ™

My actual answer to my client was, “You won’t know if you are SOMEBODY unless you do two things: 1) Identify success for yourself and 2) Pay rapt attention to your progress.  What does being a professional mean to you?  Your definition of success will likely change over time.  Your goal as you entered the workforce will probably be quite different from your goal now if you have been in the workplace 5, 10, 20 plus years.  This is YOUR goal, not one that your boss or employer identifies for you.  If you are a business owner, it’s not necessarily what your professional association or industry considers successful.  This is all about YOU!  Plus, life is busy, your career is busy and you likely have made strides but they have gotten lost in the busy. 

For decades I have done a process at the beginning of every year to reevaluate the age old question, “Who am I?”  This is a process that I recommend to all of my clients.  This is a pause, a time for self-assessment, for reflection.  I do not have a gambling bone in my body but I’d still bet you will surprise yourself with this endeavor.  What you will be doing is writing, at the beginning of the year, a statement of who you are as a professional.  If you have never done this before it may seem daunting.  Take a deep breathe and relax, you will not be graded.  This is not about right or wrong.  You don’t have to show it to a darned soul.  This is an opportunity for you to acknowledge, celebrate, revise, and revamp.  It’s a great time to look at the gap.  Huh?  What gap?  Take an assessment of who you see yourself to be today and compare it to who you really want to be. 

Reinvention is possible!  I dedicate this article to my Zeta Tau Alpha Sorority Big Sister, Kathleen Clarkson Frey.  On February 20, 2020, after a brief stay in Hospice, she transitioned out of this life as we know it.  I watched Kathy reinvent herself as a young woman in an extraordinary way.  What a role model of possibility she was for me.  Can you reconfirm or reinvent yourself?  Yes you can!  Need more help?  Please read Kay’s Corner for some action steps.  If you would like some professional guidance, please call me at 513-561-4288 or email me at Kay@highheeledsuccess.com.  It just so happens, that’s what I do for a living.

Create a Different Filter for Workplace Interactions

If you’re someone who Is easily put-off, feels you’re being criticized, overwhelmed or picked-on at work, maybe it’s time for you to learn how to not take things so personally in the workplace.  To be blunt, it’s time to grow a thicker skin and grow up!  Put your big girl pants on!

I’ve seen this issue surface with coaching clients many times, and once you realize how to have a thicker skin, the benefits are huge.  When you can be pragmatic and less emotional, you will be seen as more of a professional, as someone who is tougher in the workplace and capable of playing with the big dogs.

A certain toughness will make you less vulnerable to the constant changes that can simply be part of everyday office politics and workplace changes.  For example, if you’re used to doing a project a certain way and parameters change, there’s less stress on you as the individual if you can roll with the changes.

Taking things too personally also takes a toll on your productivity.  For example, you are more creative and productive when you take things less personally.  The reality is, it takes mental and sometimes physical energy just to get through the day when you take things too personally.

And, the risks are too great, when you outwardly display your inability to put your big girl pants on.  When you respond to perceived slights and show that you’ve taken something personally, you’re seen as someone who is defensive at best and worst case, you’re perceived as a whiner.  Unfortunately, you can be seen as someone who is not willing and ready to grow in your professional development.

Bottom line, you live in intense fear and stress, maybe to the point of paranoia, when you take things personally in the workplace.  To help you learn how to deflect these unnecessary and sometimes harmful reactions in the workplace, remember some of these important realizations in your everyday dealings at work:

  • People want what they want and you may be an obstacle to what they want — this is not about you, you may simply be getting in the way
  • Workplace is the business of business and getting a good result — if you’re there to do a job and you’re not performing or producing, you’re obstructing business
  • It’s everywhere — you’re not going to move to a new position, a new job, a new state, a new country and find a place that’s different

When taking things personally, a common first instinct is to get a new job.  You need to manage that response and simply learn to own your behaviors and take things less personally.  I’m here to tell you this isn’t easy — we are who we are, flawed and growing all the time.

For example, I had a coaching client come to me, because she felt persecuted at work.  She reported crying about everything and left in tears every day.  One of the first things she said was, “I’m constantly being criticized by my boss.”  Her issues showed up right away in her interactions with me, making this criticism seem justified.

Unfortunately, she was late for coaching calls and didn’t complete her assessments.  She would agree to everything I suggested, then she didn’t have it done.  These were the exact same things she was hearing from her boss.  She was always late, didn’t get work done, and always had an excuse.  Yes, she would always agree and say, “Yes, I can get that done.”

When we uncovered what was happening, I think it was one of the longest pregnant pauses I’ve ever experienced.  She said, “You’re right, I’m taking things personally because these are personal problems.”  So, if this is you or you have some growing up to do, you’re not a bad person, just put your big girl pants on and move on!

Look at everything from a very pragmatic, business perspective.  Ask yourself, what will it take to do this?  If you’re making errors, do you need to slow down?  Maybe you need more technical skills to sharpen your performance.  Maybe there are areas where you actually need to say, okay fine, take the next step and don’t think about it too much.  Sometimes, it simply is what it is.

If you are struggling to have a more professional focus at work and know you need to take challenges less personally, coaching may be your answer.  Call Kay at 513-561-4288 or email kay@highheeledsuccess.com.

Shift Your Perspective, Make Yourself the Priority

It’s the middle of February.  The days are getting a bit longer, but not long enough.  Unfortunately, it’s too early for spring fever.  It’s at this time of year, we try even harder to maintain healthy habits and relationships to stay productive and keep from finding ourselves in a slump.

As we think about our self-care, let’s flip the script and make the workplace the first place you think about taking care of you.  Rather than self-care being something that happens outside of work in the evenings and on the weekends, self-care can become a natural part of your workday.

There’s always more that can be done and, even if you’re the CEO, work brings pressure and demands.  I’m here to help you remember that YOU COUNT and sometimes you need to put yourself first.

Setting boundaries at the office will help you avoid doing your colleague’s work.  Even if you have to practice saying the word “no” out loud, then practice and apply the skill at work.  Do not worry about whether you’re being nice or not.  You do not have to be a friend to everyone.

If you say “yes” to everything, the workload adds more stress.  This slippery slope could cause you to take work home at night.  For example, one client is so susceptible to not setting boundaries and taking work home, which then cuts into time with her daughter at home.  Her solution is to have a photo of her daughter right by her computer as a constant reminder.

There’s a clear line between wanting to be valuable and having positive work relationships vs. allowing others to take advantage of your good nature.  Think about where the line is and set parameters for yourself and your relationships with co-workers.

Always remember your own priorities.  If you allow others to derail you with their issues, you will allow someone else’s negative perspective to throw off your own game.  Even worse, if you allow other people’s priorities to take over, you will relinquish your own work goals and priorities.

“Almost everything will work again if you unplug it for a few minutes, including you.”
– Anne Lamott

As with so many issues and opportunities in life, you need to be your own advocate in the workplace.  If you need to put a post-it on your computer, do it.  Always be asking yourself what you want and need in the workplace.

As an example, conferences, continuing education and leadership training are vital to your growth and advancement on the job.  You don’t get to go, if you don’t ask.  Even if there have been budget cuts, ask and make the case for why you, why now.  Another example, I have a client who has back issues.  She has not yet asked for a better ergonomic chair, because she thinks it will “seem selfish.”

The problem with not speaking up for yourself is that you could be reducing your own productivity.  The last thing you need or want is for something so simple to keep you from being a good or even a great member of the work team.  There’s no skirting around this one – you have to be your own self advocate at work.

If you’re having trouble being the best you can be at work, you could be neglecting some of these basic self-care principles.  Please give me a call at 513-561-4288 or connect with me via email at kay@highheeledsuccess.com, so we can empower you to achieve your goals.

Boss Requires Relationship Management Too

While you probably think of management as the relationship you have with the people who work for you, management is a two-way street and your boss requires some relationship management too.  Even if you’re an entrepreneur, you may have a similar relationship with a board chair or someone else in your sphere of influence.

First of all, it’s important to understand that managing the boss is not selling out or acquiescing to anything.  Managing the boss and thinking about how best to do that does not mean you love everything she/he does.  This is like so many other issues we discuss in career coaching.  There’s a balance, so be smart!

Let’s start with an easy one.  You have a responsibility to try to make your boss look good.  When you do your job well, she has an opportunity to shine with her boss.  You can also go beyond doing your job well to taking something off the boss’s plate – something that she doesn’t particularly like to do – and making her look good.

Don’t become indispensable to your boss.  In other words, it’s nice to take the occasional task off boss’s plate; however, not so much that you become indispensable.  If you do that, you could become someone, he will not promote because he couldn’t bear to lose you.

Think about managing your boss as finessing the boss.  Ask yourself what does he/she value, how does she think or what motivates him?  If you have an understanding of what makes her tick, you’ll be better able to manage and finesse your relationship with the boss.

A very important way to advance at work is to demonstrate that you have ideas for change and solutions to problems.  These ideas, however, are only as good as the ability to sell them and get them implemented to prove your value.  Think about your boss, what is her communication style or workplace lingo.  Talk to her in a way that speaks to her communication style as the best way to sell your ideas.

I have always found that keeping one step ahead of the boss at work is a great way to be recognized and rewarded.  Everybody has a full plate; everybody is busy.  If you can stay a step ahead of your boss, anticipating his/her needs, then you are more likely to please the boss and get ahead.

So you see, it’s all about relationship, like so many things.  Management is not just for your subordinates; management also applies to your coworkers, colleagues and your boss.  Regardless of whether your boss is a man or a woman, these basic rules for relationship management apply.

Employees and bosses both have their issues, because we’re human and certain personality chemistry clicks while other personalities might clash.  At work, this is not about being friends, this is about learning to examine the situation, how you can lead within your team and manage your relationship with your boss.

Please give me a call at 513-561-4288 or connect with me via email at kay@highheeledsuccess.com, so we can empower you to achieve that goal.

Risk-Taking 101: Find Balance

 “You can’t be successful in business without taking risks.  It’s really that simple.” 

–Adena Friedman, President and CEO of Nasdaq

Taking risks is necessary in business; however, you don’t want to be the one who jumps into anything or the one who lags behind and misses an opportunity.  Hopefully, after thinking this through with me, you’ll be able to find your sweet spot – being both confident and completely aware as you make a risky decision.  If you have any questions, after reading this, I’m always here to coach and support you!

First of all, there are three types of risk-takers:  jumpers, ruminators and sweet spot riskers.  Jumpers don’t exercise due diligence.  Jumpers are unrealistic about the circumstances, their resources and possibly time management.  Jumpers might be unrealistic about the potential revenue, haven’t thought about how time consuming something is and generally have blinders on.

For example, I had a client who was starting a business.  She chose to spend an excessive amount of money for website, rent office space hired an expensive staff member.  She has been working overtime just to cover her expenses and has not been able to turn a profit.

Ruminators tend to go over and over information, stalling and failing to make a decision.  Ruminators are driven by fear.  The numbers make sense, yet they do more research and more research.

Sweet spot riskers – that’s where you want to land by finding balance between facilitating the necessary due diligence and moving forward because the facts present themselves.  You have what you need to make a clear, reasoned and thoughtful decision.

When you have an opportunity that requires risk and are trying to follow a process that will help you find the correct level of risk, think QCAT as the acronym to find your sweet spot.

Q for Quick – be quick but not hasty and set a timeline for decision making

C for Committed – be committed, but not rigid, and if new data presents itself that suggests a change of direction, be ready to change

A for Analytical – be analytical, but do not over analyze and use data to push through fear

T for Thoughtful – be thoughtful, but not obsessive

Personally, I tend to be more of a ruminator.  When I first started my own business; however, I was a “jumper.”  So I’ve experienced the extremes and have used these exact same techniques over the years to find my own sweet spot for risk-taking.

If you would like to walk through these steps with someone who has been there and are eager to make a greater impact in your career, it would be my honor to be part of that process with you.  Please give me a call at 513-561-4288 or connect with me via email at kay@highheeledsuccess.com, so we can empower you to achieve that goal.

Emotional Intelligence is a Critical Factor for Success

Self-Awareness, Emotions, Empathy at Work

While you might not think much about the topic of emotional intelligence, it’s an issue that comes up frequently during my individual client sessions.  Putting your best foot forward as an emotionally intelligent boss and co-worker is a need in the workplace, a need for anyone who manages people.

By definition, emotional intelligence is the capacity to be aware of your feelings, being in control of them and able to express them.  For example, if you’re going to succeed with challenging employees, the administrator needs to set the tone.  The administrator needs to serve as the model for what you want others to emulate.

Historically, the foundation of emotional intelligence was laid when Daniel Goleman, Ph.D., wrote his 1995 book, Emotional Intelligence (Bantam Books), which helped to explain the differences between traditional IQ (intelligence quotient) and EI.  The book was on The New York Times bestseller list for a year-and-a-half and is available around the world in 40 languages.

The next major resource to come along was the book Emotional Intelligence 2.0, written by Travis Bradberry and Jean Greaves, Ph.D., which provides case studies, tools and techniques to improve your emotional intelligence.  In fact, Dr. Greaves is co-founder and CEO of TalentSmart, Inc., and the website talentsmart.com is a great resource to learn more.

Now, emotional intelligence is very much part of the fabric and conversation in any workplace.  If you work in a large company, you could probably talk to the human resources department to find out if you have taken or could take a formalized EI assessment.  When assessing EI, you’ll be looking at overall social awareness, relationship management and your ability to empathize with others.

If you find an area is lacking in yourself or your employees, there are strategies for improvement and some people can benefit from identifying an EI mentor – someone who seems to get along and understand others.  A mentor can be responsible for queuing you if you talk too long or if you misread communication.

For example, if an employee has negative reactions to someone else’s behavior and there is emotional fallout due to low self-awareness, this situation needs to be managed.  Or if you find employees want to leave a department because they don’t want to work with her, or headaches and stomach problems are being caused by a difficult co-worker, these situations need to be managed too.

5 Components of Emotional Intelligence

  • Self-awareness
  • Self-regulation or emotional control
  • Motivators
  • Empathy
  • Social skills

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When it comes to social and relationship skills, we’re not just talking about charm.  As human beings interact with each other, we need to be able to interpret voice, facial expressions and body language.

Certain careers, such as information technology, engineering and research, require a high IQ; however, without emotional intelligence, success can hit a certain ceiling.  Both qualities are needed to be successful.  From Abraham Lincoln to Temple Grandin and Bill Gates, there have been many recognizable people who have lacked relationship skills.

Whether you decide to take a self-assessment or talk to a colleague for mentorship, it’s critical to identify where you have strengths or where you might need some emotional intelligence work to do.  A perfect opportunity to dig in on this topic is during your next job review.  Is there a tool or can your boss provide some guidance in this area?  A performance review is a gift to both the employee and the employer, so be smart and take advantage to help you put your best foot forward!

If you are eager to make a greater impact in your career, it would be my honor to be part of that process with you.  Please give me a call at 513-561-4288 or connect with me via email at kay@highheeledsuccess.com, so we can empower you to achieve that goal.

©Copyright 2018.  Kay Fittes.  All Rights Reserved.