Archive for Leadership

| December 21, 2016
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Time Wasters – What’s Behind the Problem?

How long is your ‘To Do’ list?  More importantly, how long do the items on your ‘To Do’ list remain incomplete?  That’s a pretty tough question to answer honestly.  Our lists are only as useful as our ability to use them as an effective tool.  When we continue to add items to our list, rewrite them, categorize and recategorize them, but never accomplish our goals, it’s a problem.  As our list grows, stress and pressure tend to show up and take over; often unannounced and uninvited.  And that’s never a good thing.  As the tension mounts, we can become master procrastinators who have a very large chest of creative time wasters to avoid facing the stress.

If we dissect the actual word procrastinate, ‘pro’ means forward, and ‘crastinate’ means tomorrow.  It literally means favoring tomorrow as a better time for doing something.  When procrastinating getting to important responsibilities and tasks, we often fill our time with doing busy work.  An endless array of seemingly ‘urgent’ things need to ‘get done’ before we get to the work at hand.  Have you ever justified that something must be urgently done before beginning your ‘real’ work?  Things like cleaning a filing cabinet, desk drawers, running an important errand, going through email, or if you work from home, the endless call of housework can all produce the illusion of productivity.  We are deluded into thinking we are getting so much done because we are busy.  We try to convince ourselves that mindless activities and being busy equate to being industrious.  But, who are we kidding?  We can be very busy checking social media, but it is by no means productive.  So what keeps us ‘busy’ and procrastinating, instead of being truly productive?  There are some very strong underlying issues behind putting things off, and it’s important to identify and understand them in order to move beyond them.  In working with women who face procrastination issues, I’ve identified four recurring themes:  fear, indecision, boundary issues and feeling overwhelmed.  Let’s explore.

Fear is the most aggressive promoter of procrastination.  When a sizeable or high-profile project, presentation or campaign lies ahead, it can be daunting.  Fear creeps in our heads in the form of ‘what if’s’.  What if I don’t know how to do a certain part of the project and get stuck?  Some women fear that asking for help may be a sign of weakness, and poorly reflect on her leadership skills.  Fear also rears its ugly head when we can’t completely envision the finished product.  When the end game is out of focus, sometimes we fear we will miss something important, or make a lot of mistakes getting to the finish line.  The ultimate ‘what if’ fear is, ‘what if the job I do isn’t good enough?’  This is a fear of being ‘found out’ that we are really a fraud, or not quite the talented individual others believed us to be.

Together, these fears grip our psyche and can crush our spirit.  If we allow fear to overtake our thinking, the daunting feeling can paralyze us into oppressive procrastination.  The only thing that seems to shake people into action is a looming deadline or a worse fear of being perceived as incompetent.  However, these are negative motivators, and while they may force action, they also cause enormous stress.  Over time, that type of repetitive cycle can be harmful to our health, careers, and mental well-being.

Indecision often goes hand in hand with fear as an underlying reason for procrastination.  Every facet of our lives requires so many decisions, often on a daily basis, like ‘what am I going to make for dinner?’   Financial choices; spouse, family and children issues; health care; how we will spend our free time; and of course work and career decisions continually present themselves.  If the decision has potential life-changing implications, it can be a complex process to think through.  For example, if deciding between a career change, going back to school, or starting your own business; the decision factors and possible outcomes are almost innumerable. You could almost ‘what if’ yourself to death under the weight of the decision.  The ultimate ‘what if’ many people fear is ‘what if I make the wrong choice, and the outcome is less than perfect.  Then what?’  Some people think the wrong choice is almost worse than not making any change at all.  When the pain of our current only slightly uncomfortable, we can become complacent and rather than taking a risk, we remain indecisive.  The problem with indecision is that it can be a perpetual or very long term form of procrastination, and typically results in a fairly mediocre existence.  When you are inactive or stuck in an indecisive mode, you remain stagnant due to a lack of opportunities to grow.

Boundary issues can also really compound procrastination.  When we allow others to impose tasks upon us, or we feel obligated to help (when it’s not our job, or because we are a people pleaser), or we have trouble saying ‘no’; our to-do list can grow much bigger than our capacity.  Taking on others’ work is different from pushing ourselves to accomplish our own goals in that an outside force is now creating additional pressure.  Our own pressure, we can control to some degree.  However; when we take on the responsibility of others because of our own doormat-like behavior, the stress of it decreases both our capacity and our self-dignity.  Instead of holding our own, and owning our outcomes, not maintaining boundaries makes us beholding to others.  Being beholding is different than reporting to or answering to your manager, which is a relationship of give and take.  No, in a boundary-less situation where we are beholding to another, we give and give, but receive no benefit in return.  On the contrary, we receive only negatives; no affirmation, no formalized recognition, a decreased sense of self-worth, and less time for the things we need to accomplish.  This cycle lends itself perfectly to procrastinating doing the things on our own to do list or desk.

Lastly, the problem of feeling overwhelmed triggers one of two responses.  People either leap into action when their plate is full or feel paralyzed because they don’t know where to begin.  You’ve probably sat on each side of this table at one point or another.  People with organization or motivation issues frequently struggle with feelings of being overwhelmed.  The messages in their mind say “I don’t know where to begin,” or “I’m so far behind, I’ll never catch up. Why bother?”  This type of procrastination is one of the most difficult to overcome because it breeds anxiety.  The cycle can then become vicious; feeling overwhelmed – anxiety – depression – inaction and procrastination.

And to bring it full circle, when we procrastinate, we engage in time wasting activities that make us feel productive or busy, but which ultimately do not help us achieve our goals.  Granted many procrastination activities are not bad in and of themselves; it’s just that when they consistently take over as a top priority, it becomes a time waster and a problem.

In this issue of the newsletter, Kay’s Corner offers some actionable steps to assist in combating procrastination.  I have worked with many women on this issue.  If you feel you need to dig deeper on this issue, I’d be happy to work through it with you as well.  Please give me a call at 513-561-4288  or connect with me via email at Kay@highheeledsuccess.com so we can make a plan to move from procrastination to productivity together!

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Work/Life Balance, Workplace | Tags: , , , , ,
| November 28, 2016
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Self-Limiting Behaviors

Have you reached your full potential in your current situation? While my focus is typically on women’s career success, a personal life review (particularly at this time of year) also merits some healthy introspection. We were born with an unlimited capacity to think, create, achieve and love.  Through the innumerable situations we experience, we either ‘grow and go’ or ‘slip and slide’.  The difference in our reaction is locked within our thinking patterns and self-belief, which combine to form limiting behaviors that either propel us forward or keep us grounded firmly in fear.  A limiting behavior or belief can be like a broken record or set of tapes that play a continuous loop in our minds, typically in our subconscious.  They are riddled with negativity.  Sometimes we are vaguely aware of them, often they’ve been there for so long we just accept them as the norm.  Let’s explore.

What are the top limiting behaviors?  In my over 25 years experience in working with women in all levels of management, three limiting beliefs rise to the top again and again.  They play out in the professional world, to be sure, but can also play a significant role in our personal lives.

1.  Not enough self-love – This is the number one issue so many women face.  It’s also the best-kept secret many women hide.  You would be amazed at the number of powerful women I have coached over the years whose outward presence, confidence and communication style exude success.  Yet, when we dig a little deeper, sometimes just beneath that seemingly solid shell, what lies beneath is a lack of self-love.  The reasons are manifold; a childhood issue, an unresolved relationship, a past (perceived) unforgivable error, and the biggest culprit – the comparison game.

The common thread among each reason is also the most important yet challenging thing to accept; the past cannot be changed.  A perfect upbringing is virtually nonexistent. Relationships and errors of the past are ancient history; most often only thought of in the prisons of our own mind.  Granting forgiveness to someone that hurt you, or to yourself for a past error is one of the biggest gifts and favors you can give yourself.  Doing so enables negative feelings to flow out and positive thoughts and the beginning to self-love to take root.

You are a masterpiece of your past; from the genes you received at birth and the formative years of learning to life experiences and choices, you are who you are.  Small changes are possible, but for the most part what you see is what you get; both in the mirror and in your mind.  My point?  Stop the comparison game!  Embrace who and what you are (the good and bad) and use it all to the best of your ability.  You will never be the best ________________ or the worst ____________.  Fill in the blanks for yourself.  With almost 7.5 billion people on the planet and over 330 million in the US, this is an undeniable truth.  Accepting yourself as who you are and were created to be is the beginning of self-love and one step away from self-limiting behaviors.

2.  Not enough ‘other-love’ of other women – If we suffer from the comparison game (and I think it’s safe to say we’ve all afflicted at some point) it festers on the inside, but worse, it creates significant damage in its outward manifestation.  Negative thoughts and energy don’t just sit in a vacuum.  They flow outward and reach others whether in body language, written or verbal communication, or in the way we treat people.  And no one is immune.  Just as we have our own strengths and talents to use, the same is true for other women.  However, if you play the comparison game, it is one of the biggest barriers to collaboration, creativity, achieving a mission and bonding.

When we busy ourselves not liking ‘her’ because she speaks up for what she wants, maybe a better approach is to appreciate the assertiveness skills that can be helpful in bringing a negotiation to a close.  If you don’t like that ‘she’ is too bossy, try to appreciate that someone can lead others to get the job done.  Ultimately, remember that those same women (and men) all have their own insecurities and self-doubt.  This applies to women in all areas of our lives; business colleagues, relatives, neighbors, in volunteer situations, etc.

Instead, make a commitment to stop comparing, and replace those thoughts and feelings with acts and words of empowerment.  You will be amazed at the difference in your own thinking and feeling, in the relationships you have with other women, and in their behavior.  For example, when you publicly recognize someone for a job well done the positivity has a domino effect.  Your positivity reflects well on yourself and feels good, the recognition is both motivating and affirming to the person receiving it, and others are motivated to both do well and emulate your behavior.  Such positive outcomes won’t happen immediately or spontaneously, but over time the payout will create an environment where everyone feels more loved, accepted and able to reach their fullest potential.  Ultimately, working harmoniously and practicing ‘other-love’ for women will dispel and help eliminate limiting beliefs and thinking.

3.  Now, claim your power! – After clearing the way for positive thoughts for yourself and toward others by emptying out negativity and eliminating the comparison game, it’s time to claim your power!  That’s right!  Your power; it lies deep within you and was there from the moment your conception.  Think about it – what a process to become a human being.  That’s a lot of power. Learning to eat, talk, walk, run, think and other life skills; that all takes a lot of power.  When we are young and full of imagination, we believe we can do and become anything.  Yet, somewhere along the way, we begin to collect untruths, limiting beliefs and restrictive behaviors, which all combine to hold us back and restrain our power.

The good news is that the same power we were born with, tapped into as a young child and now call upon occasionally still resides within us.  But, oh do we have our reasons for letting it lie dormant.  Although we want to be successful in our career and other important areas of our lives, so many women hold back due to fear of success.  At first glance, it’s a paradox.  If we possess the power to achieve, what are we waiting for? Why hold back?

No one answer is the same or true for each woman, but I have discovered a common list:

  • If I succeed at first, how will I continue, and will I have the strength to keep it up?
  • What will others think of my success, and how will they treat me, especially if it means a promotion?
  • What if I claim my power and fail at what I try?
  • What if I make the wrong decision either in the short or long term?
  • It won’t feel safe or secure, and I will be out of my comfort zone.

Fear of failure or use of personal power often leads people to ask for more information before they will decide to move forward.  It makes people stuck.  If you feel stuck, I would love to help you work out a plan of success to move forward. Please give me a call at (513) 561-4288  or connect with me via email at Kay@highheeledsuccess.com or so we can tap into your power together!

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Work/Life Balance, Workplace | Tags: , , , , ,
| October 28, 2016
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Top 5 Barriers to Delegation

We all have so much to do, and so little time.  It’s become the way of life for most of us.  The affliction is expressed in many different ways; “I’m so busy,” “I have so much on my plate,” “There is never enough time,” “I can’t catch up,” “I have no idea how I’m going to get it all done.”   With the frequency we say and hear these things, it would seem that we’d be open to help for our condition.  Yet, with many of my clients, the opposite continually rings true.  The mere suggestion that a co-worker, employee, manager or subordinate could help lighten the load is more often than not met with “Oh, I could never to that!”.

Women in higher management tend to struggle with delegation the most.  Seems paradoxical, but it’s true.  Delegating was an easier task for many when coming up through the ranks, but I find that once women reach a certain level, they are remiss to let go of the reigns so to speak.  Below is a list of the most common barriers to delegation, and their common rationales behind them.

  1. Perfectionism – This issue is by far the most difficult challenge women face, regardless of their level, but it is especially pervasive at the top.  Many women feel they’ve worked really hard for a long time to get where they are, and fear losing what they’ve gained.  To them, delegation means losing control of the outcome or that the work or project won’t live up to their high standards or expectations.  In reality, having everything ‘just right’ can often cause much larger issues such as missing deadlines and burnout.  The anxiety that accompanies this often leads to depression and never feeling that they or their work is ‘good enough.’
  1. Do It Myself Attitude – This excuse is common in technical fields, finance or analysis-heavy projects.  Women who have this attitude often take great pride in their knowledge base and find it very difficult to accept that someone else could do just as good of a job.  Some women in this category fear that if they do delegate and someone else does a good (or better) job, the employee will get all the credit and recognition.  This issue runs strong in women who crave affirmation and thrive on recognition.
  1. Guilt in Delegating – Guilt is a combo issue.  On one hand, you may have the assumption that you should be able to do it all and if you delegate you may look weak and unable to carry the load.  On the other hand, you may be reluctant to add more to your employees’ plates.  Perhaps they are already working hard, don’t make high salaries, or the organization is going through a difficult time.  This may have some validity, but it still does not warrant stunting the growth of your team.
  1. Fear of Telling Others What to do and Reaping Criticism – As a female leader, you may garner some criticism for telling others what to do.  You may get responses verbally and through body language that imply, “Who do you think you are, anyway?”  Well, you are the boss.  Time to grow thicker skin!  If you don’t delegate for fear of receiving push back or criticism, you are allowing yourself to be held hostage by others.  Others may call you bossy.  Heed this quote from Mikki Paradis, “I’m not bossy.  I am THE boss.  Those who don’t understand the difference have no room in my world.”
  1. Understanding of What the Job Entails – This happens when women think they have to have ‘all the answers’ and can’t ask for help.  They worry that if they don’t know something, they will appear inept.  Women leaders who don’t delegate because of this roadblock can overcome it when they realize that no one has all the answers or the inside scoop on how to do it all correctly and efficiently.

Benefits of Delegating

When rising to the ranks of leadership, your role should naturally become more visionary with a focus on the bigger picture and outcomes.  Your role transforms from working ‘in’ the business to working ‘on’ the business.  As such a top priority as a leader must include developing the leader in others.  Below are some of the key benefits of delegating as it relates to leadershipes’.

  1. Empowers others – Delegating gives others a sense of empowerment.  Any control issues you may have at the onset will diminish as your team members feel empowered to take tasks head on.
  2. Builds confidence in others – You were given a team because someone had confidence in you and your abilities.  Someone took a chance on you.  Model that behavior by showing your confidence in others with delegating tasks that are either new to them, or just out of their comfort zone.
  3. Develops others – Delegating something complex (that you may think takes too long to explain), has a big payout here.  Teaching and training develops others to a higher level, increases their capacity, and makes them a more valuable asset to the team.  It also increases their sense of self-worth.
  4. Builds trust – There is nothing worse than secrets, mistrust and skepticism in the workplace.  It not only destroys relationships; it is incredibly counterproductive to the business.  Delegating important projects builds trust, especially when comes with significant responsibility.  It says, “I know you can do this!” to your employee.
  5. Breaks down barriers – Delegating takes time and can strengthen relationships.  Done correctly, it can create an environment of transparency where manager and employees feel safe in their roles and responsibilities, and know that someone always ‘has their back.’
  6. Builds a strong team – Delegating based on team members’ strengths will grow each one stronger.  Instead of fearing that you won’t get the credit, letting individuals shine in the limelight will reflect well on the whole team.
  7. Developing leadership – When your team grows strong and their leadership is recognized throughout the company, it will reflect well on you.  While it’s true that something could indeed go wrong (if that is your fear) people learn through their mistakes and the mistakes of others.  It’s all an important part of the development process, as the learning is applied going forward.
  8. Shows your faith in them – If you are known for perfectionistic tendencies, delegating to a team member can convey your faith in them.  If your team knows you have very high standards, and you delegate with words of encouragement and positivity, they will be assured of your faith in them.
  9. Builds loyalty – If your employees feel like they are on the receiving end of your trust and faith while also being developed as a leader, they will become fiercely loyal.  Your fear of appearing weak to others will be allayed when your company recognizes how committed your team is to you and their work.
  10. Encourages new ways of thinking – You may have always done things a certain way, and it’s been good.  Imagine delegating some of your favorite tasks and having them tweaked or built upon to be even better or stronger. This provides both an opportunity to recognize someone for their abilities, while providing efficiencies that have a positive impact on the business.

I’ve seen transformative results when women conquer hurdles to delegation.  One such instance occurred when I helped a client to delegate by overcoming her fear of being too bossy.  Growing up she continually heard messages from her mother like “stop being so bossy – you’ll never have any friends.”  She internalized this message through adulthood.  It manifested by her pushing down her ideas and needs, deferring to what others wanted in the hopes that everyone would “like her.”  Some of her needs were to delegate, and it was almost impossible for her to do it.

I helped her realize that she could establish boundaries for herself and outline the needs of the business (which included delegating) without being bossy.  This was a huge revelation for her.  Further, I helped her understand that if she executed these requests with diplomacy and professionalism, others would respect her more.  This was a completely different way for her to operate versus trying to be a pleaser all the time.  As a result, she was able to work with a new empowered attitude and work much more effectively and efficiently.

Smart Steps

Did you find yourself identifying with any of the barriers to delegation, but also encouraged because you sparked to some of the benefits it could have?  I have guided hundreds of women who have successfully faced and conquered their challenges of delegating projects and authority.  If you would like someone to walk with on this journey, I would love to be your guide.  Email me at kay@highheeledsuccess.com or give me a call at (513) 561-4288 to discuss how I can help.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Work/Life Balance, Workplace | Tags: , , , ,
| September 20, 2016
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The Art of Negotiation

Is your career where you want it, or do you have work goals and future ambitions to conquer that seem out of reach?  Working hard at what you do won’t always garner a promotion or contract.  More often than not, you have to ask for it, or negotiate your way to it.  Now, don’t let the word ‘negotiation’ scare you off.  And, if you think the art of negotiation only applies to top-level politicians or six figure salespeople, think again.  Negotiating skills are a necessary tool for every business person, and the mastery of it begins with assessing your own self-worth.

Begin your negotiation plan by asking ‘how much do I value myself, and what do I need and want’?  Do you feel worthy of the very thing you have your sights set upon?  If you dream about a career advancement, but deep down feel you are undeserving, or don’t have what it takes, begin your work there.  Set aside feelings of unworthiness for a moment and take a look at your resume, or Linked-In profile.  If you haven’t created either, it’s time to begin a chronological inventory of your work history and skill sets.  A full review of your accomplishments and abilities should provide a realistic picture of your background and an objective representation of what you’ve accomplished.

After such an exercise (given you’ve been in the workforce a while) you should have an undeniable sense of your value as an employee, entrepreneur or freelancer.  When you doubt your value, do a self-check by looking at your accomplishments in black and white.  With a boost in confidence, then ask yourself ‘what do I want, or what is it I need?’  Sometimes we feel we need more, but can’t always define it for ourselves.  Here are a few goals and needs some of my clients have expressed to their employers over the years:

Promotion Pay increase Benefits increase
Bonus Vacation time Special assignment
Larger workspace Work from home Earlier/later start/end time

Perhaps these examples pertain to you, or maybe they’ve helped you connect with what it is you want or need in your career.  Negotiation is a give and take, so the next step involves figuring out what others need and looking toward the future.  What are you willing to give, give up, invest in or do in return for what you want?  Whatever it is, link it to what interests your negotiating partner.  Your company, team or manager could have the following wants or needs:

New product innovation Increasing revenue Company merger
Reducing overhead Employee reduction Industry nomination
Company award Reduced workload Successful project completion

Do you have the ideas, capacity or skill set to help your manager reach his or her goals?  Maybe a combination of these suggested ideas and/or other unmet company needs would make an attractive proposition to a manager.  If your manager’s future or unmet goals are tiered up to a greater company goal, even better.  Now it’s time to create the deal or build your negotiation strategy.

Consider multiple combinations of ideas, and begin simply.  For example, you would like a raise, and in return, you agree to take on an important project.  In presenting the idea, demonstrate how your work on the project will help achieve your manager’s goal of increasing revenue, reducing their workload, or keeping within budget and timelines by avoiding a salaried new hire and training time.  Or, propose that you could increase revenue as the new assistant sales manager with your training and motivational skills.  The negotiating combinations are almost endless, just make sure the output is not.  Know your breaking point.

Define and understand what and when you are willing to walk away from.  Enter into the negotiation with a plan A, B and C.  Offer to assist with the most obvious goal, and ask for what you want in return – time off, raise, etc.  If the deal is met with some resistance, don’t give in immediately.  Tell your manager you understand they may need time to think about it, and set a time and date to reconnect on the proposal.  When you meet again, if your request is rebuffed, increase the stakes, but just a little.  Put option B on the table.  For example, if you offered to take on a special project in return for a raise, say you’ll deliver the work 4 weeks earlier than the original due date.  Whatever the second offering is, make sure it demonstrates that you are sincerely invested in the first offering in return for the raise (or whatever you asked for).  Upping the ante typically results in an acceptance or refusal, and you will know where you stand.  If, however, you still sense some resistance, now would be the time to pull out the ace in your back pocket.  On top of the first two offerings, include a clincher to the deal that you know your manager can’t possibly pass up.

If the negotiation has gone this far, know your bottom line.  The overall atmosphere and attitude during the negotiations should provide a gut check on how far you are willing to go.  If you feel the process is being considered in a fair light and a respectable sense, throwing down the gauntlet with your third offering may feel right.  If instead, you sense that you’re being exploited, be willing to walk away.  Further, before you enter into negotiations, understand how much you are willing to give, and stick to your resolve.  What are the non-negotiables?  Have a tough conversation with yourself prior to the negotiation, otherwise, you are at the mercy of the person you are negotiating with.  Your time, experience and talents are valuable.  Don’t give, give, give until it hurts.  The danger here is selling yourself short by giving too much away in return for too little payout.  Do so, and you will not only devalue your self-worth but your perceived worth by your employer as well.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Workplace | Tags: , , , , , ,
| August 27, 2016
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Standing out in the Crowd

Gaining a competitive edge in today’s business world requires a unique combination of skill, experience and the ability to stand out in a crowd.  Searching for a job, shining in your company, or being an industry expert; these activities and goals require various and many talents to be sure.  However; making your mark requires more than skill and experience.  You have to be truly unique to rise above the competition and stand out in the crowd; a daunting task.  In a society with pervasive social media noise and 24-7 news feeds, and a business climate saturated with voicemail and email overload, standing out in the crowd is challenging at best.  So how do you do it?

Deliver the unexpected.  In the business environment, this can range from a creative resume or job search approach to going above and being truly unique in the workplace.  The Huffington Post recently highlighted a young Australian job-seeker who created a candy bar wrapper out of her resume and sent it out on a chocolate bar to would-be employers.  When the story hit the news, she received offers from as far away as Europe.  Someone else I know sent her resume along with three copies of US News & World Report’s top-rated hospitals issue when applying for a marketing job at Cincinnati Children’s.  She shared how she would like to contribute to their marketing efforts to help keep them in the number 3 spot in the country.  Unique and unexpected; these two candidates stood out above the crowd.

In your daily job, experts give so much advice on how to stay ahead of the pack and get noticed.  ‘Under promise and over deliver’ is oft-quoted guidance.  Also popular are; be on time, work hard, be professional, stay goal-oriented, etc.  While these are solid ideas, the one I believe will make the greatest impact is effective communication skills; both speaking and listening.  In John Maxwell’s book Everyone Communicates, Few Connect, he maintains that “The ability to communicate and connect with others is a major determining factor in reaching your potential.  To be successful, you must work well with others.  To do that at your absolute best, you must learn to connect.”  Being powerful in your communication is unique in the workplace.  If you want to stand out above the crowd, try listening more and talking less.  You’ll be amazed at the attention and people it draws.

Now, let’s turn our attention to standing out in the crowd as a speaker.  In my experience as a speaker and an audience member at any event, I have found one common thread that garners the most attention – delivering the unexpected.  The element of surprise –  something that catches people off guard, makes them pause and think, or knocks them of their normal course of thought; these are the things that cause you to rise up above the crowd.  I have two personal stories of the unexpected; one giving, the other receiving.

I attended a James Malinchak Speaker Bootcamp in Los Angeles one year, and wanted to get noticed among the hundreds of attendees that would be there.  In researching his bio, I learned that James was a former UC basketball player under coach Tony Yates, whom my husband knew through a friend.  Prior to heading to LA, I purchased UC spirit items and made a gift bag for James, and obtained permission from Tony to give his cell number to James.  When the opportunity arose at the bootcamp, I presented James with the gift and shared Tony’s number.  James was absolutely blown away by the gesture because it had been years since they last spoke, and Yates had had a profound impact on James as a coach.  No doubt, this connection was memorable for James and it definitely made me stand out in the crowd.  He referenced me many times over the course of the bootcamp, and in doing so I made 10 times the connections than I typically do at such events.

Just a few weeks ago, after joining a coaching program, they followed up with the unexpected.  I was surprised when UPS delivered a package one day, as I hadn’t recently ordered anything.  To my pleasant surprise, the organization sent a surprise gift to me as a new member.  I had absolutely no idea it was coming, and the bonus of this gesture increased the value of the investment I’d made with the program.  The unanticipated event made them stand out above myriad other membership programs I’d joined in the past.

As a speaker and presenter, passion, humor, and storytelling are the top three elements of delivering the unexpected to my audiences.  People are wowed when I come in from the back of the room with boxing gloves asking, “Do you come out punching every time you speak?”  This combines a little bit of humor with the unexpected.  Women love the red vinyl shoes I use to mark the way to the training room for public workshops.  This is storytelling in a sense, in that it connects with how to achieve High-Heeled Success.  I’ve been known to use many props in my workshops, some humorous, some to drive home an important point, and others to underscore an idea I am passionate about.  One of my favorite props is a wand that lights up and plays a magical chord when I wave it (thanks to Jenifer Quin-Wilson for the gift of the want).  The wand is an unexpected object that underscores breakthroughs, ‘ahah’ moments, and steps of courage that many women take when they grow and develop in my workshops.

Are you delivering the unexpected in what you do every day?  If you need help standing out above the crowd I’d love to help.  We can explore ways to develop your presentation skills, increase your passion, your delivery or storytelling skills.  Connect with me via email at kay@highheeledsuccess.com, or give me a call at (513) 561-4288.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Workplace | Tags: , , , , ,
| February 25, 2016
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Unrealistic Expectations

Self-expectations are one of the biggest stumbling blocks challenging many women I coach.  Pressure to perform to a certain level on a daily basis in work, career and home or personal life can be overwhelming.  In this month that we celebrate love, I’d like to demonstrate how easy it is to fall away from loving ourselves and suggest some paths back to realistic expectations, which provide opportunities for self-growth and care.  Let’s begin by exploring the ‘ideal’ day.

In your quest to perform, deliver and achieve, are the expectations you put on yourself attainable or loaded with unrealistic vignettes that fill and overflow your life?  What does your perfect day look like?

Here’s one for you:

  • Arise at 5:00 (after going to bed at 9:00 pm).
  • Have a healthy breakfast.
  • 5:30 yoga.
  • Ready, energized and out the door (in the perfect outfit) by 7:15.
  • Arrive at work and take some quiet time to think and plan your day while sipping a skinny latte.
  • Spend the morning in deep concentration to complete a project which is due in three days.
  • Give a late morning presentation showcasing your department’s recent achievements and an outline for continued success.
  • Eat a nutritious lunch.
  • Engage with several colleagues in a fruitful brainstorming session for an upcoming project, offering many thought-provocative ideas.
  • Finish the afternoon getting a solid head start on a project due next week.
  • Leave work at 5:00.
  • Prepare a healthy dinner with ingredients from a fully-stocked fridge and pantry.
  • Check a few things off your ‘to do’ list for your home/personal life.
  • Spend the remainder of the evening engaging in meaningful relationships or enriching activities.

Do you feel that only after you have accumulated weeks and months of your version of the ‘perfect day’ that you will have it ‘all together’ and possess the discipline needed to be successful?  I have coached many women who feel that anything short of a rigid schedule, and specific daily accomplishments means they have to ‘start over’.  They literally found themselves ‘throwing in the towel’ day after day if they didn’t accomplish certain things within a given timeframe.  Many women perpetuate these behaviors for years before coming to terms with how unrealistic and hard they are being on themselves.

The problem with this thinking is that the ‘perfect day’ doesn’t take into account real life, allow other people to enter our circles, or allow us to be ‘human.’  Unscheduled events happen daily.  Things like oversleeping, emergency meetings, not making it to the grocery store, crisis management, interruptions, traffic jams, the needs of significant others, illness and countless other real-life events.  These things keep us from the perfection we seek, and they will always exist.  Yet, many women constantly fight this uphill battle by trying to strategically devise ways to achieve everything on their ‘to do’ list, and place unrealistic burdens upon themselves that are only achievable in edited movies or airbrushed ads.

Do you find yourself in this situation?  If so, take your version of the ‘perfect day’, and place it on a loved one’s plate.  Would you expect your spouse, significant other, child, sibling, friend or parent to reach the same expectations day after day without fault?  Most likely not, and if they fell short of their own self-expectations you would likely be the first one to advise them not to be so hard on themselves and cut themselves some slack.

Today, I offer the same advice to you – begin to love yourself more by throwing away one or two unreasonable expectations.  Maybe for you, it’s giving up the fact that you can’t keep a perfectly clean house or apartment, post an enlightening article on Linked-In every week, or continue to volunteer at the same level you have been.  Take a look at your January calendar, or three months prior if possible, and place your to-do items in a four column list.  Below are some examples:

1

2

3

4

Non-Negotiables

Necessities

Electives

Unreasonable Expectations

Work

Well check-ups

Volunteering

Every meal nutritious

Pay bills

Car maintenance

Girls’ night out

Perfectly completed work projects

Grocery shopping

Home upkeep

Hobbies

Consistently early bedtime

Eating

Continuing Ed

Vacation

Size 2 clothing

 

Just looking at all the items together should begin to eliminate any notion of having to ‘do it all’.  Keeping our untold amount of responsibilities and activities flowing flawlessly is impossible.  Scrutinize the activities in columns 3 and 4. Beginning with just one item, make a plan to eliminate some of your unreasonable expectations, or reframe them.  For example, instead of shooting for perfect nutrition at each meal, perhaps you stop snacking after 8:00pm, or leave a few bites on the plate.  Similarly, instead of delivering the perfect PowerPoint at work, perhaps it’s 85% ‘there’ when submitted, providing necessary room for feedback, and making room for other important things in columns 1 and 2.

Take a good, hard look at column 3 and see what activities are not serving you well, especially those you feel are sapping your personal time or energy.  Volunteering is great on many levels, but in doing so at this point in your life, are you neglecting responsibilities in columns 1 & 2 just to live up to your own unreasonable expectations?  Your list of elective activities might also include watching TV, social media or other time sapping actions.  If you find little room in your day for things you’ve listed in columns 1 & 2, it’s time to unburden yourself of unrealistic expectations and open up some room for a little self-love instead.

We experience the most stress when the gap between our self-expectations and reality is wide.  Start by changing two or three small things.  Doing so will make an impact big enough to feel, but also provide the feeling of not losing complete control.  Need help with both the practical and mental aspects of simplifying?  I can help put a plan together to streamline your professional and personal life, and provide the tools you need to stay on track.  Through the process, I can help you be accountable to your commitment and provide guidance to get back on track if needed.  Email me today to get started, and take that first step toward loving yourself, and your life, more.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Work/Life Balance, Workplace | Tags: , , ,
| January 25, 2016
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Can You Hear Me Now? Are You Listening?

It’s important to be heard, so much so that we go to great lengths to do it; finding the right ‘spot’ for our cell phone connection, posting on social media, repeating ourselves, even yelling at times!  Companies use commercials, coupons, online ads and all sorts of media in order to be heard.  But, is anyone really listening?  Are you listening?

It’s no secret that our digital age attention spans have shortened right along with our patience.  What I don’t think most of us realize is that our listening skills have withered as well.  In fact, sometimes we can’t even remember ‘where’ we ‘heard it’.  How many of you have told someone a story, and finished with; “I think I read that on Facebook, or Google news, or maybe it was in the paper.  I’m not sure, but I heard it somewhere.”?

Likewise, with online digital consumption, are you really ‘listening’ to what you’re hearing (reading), or mindlessly partaking in a time-wasting habit?  We only have so many hours in a day, and frankly, so much time on this Earth.  Listening, and being really present when you do it, is very important for our own development, and the building of relationships with others, but more on that later.  Let’s get to the nuts and bolts of listening.

True listening entails many factors, but I believe at the heart of it is a combination of true desire and compassion.  I have a whole toolbox of techniques and skills to share with you about how to listen, but first you must desire to be a better listener.  You have to ask yourself if you really want to listen to your relative, neighbor, co-worker, family member, or if you’re just waiting to respond and talk.

Active listening begins with a blank slate.  If you truly desire to be a better listener, and receive the message or words someone is trying to communicate, you have to first let go of many things:

  • Your preconceived ideas
  • The urge to talk
  • Surrounding distractions
  • Your agenda
  • Time

After letting go of these barriers to truly listening, you begin to realize it’s like an art form, much of which centers around the eyes rather than the ears.  Intentional use of our eyes, our body language and our mouths, are the three physical components comprising an active listening mindset.  You can really improve your listening skills (and many relationships) by really hearing the person talking to you.

An active listening mindset includes effectively using:

Your eyes –

  • Give your undivided attention and focus.
  • Look the person in the eye.
  • Avoid looking at a clock.
  • Don’t fidget with something or doodle.

Your body language –

  • Use positive body language to affirm the listener; a nod of the head, a smile, an expression that matches their emotion.
  • Let the person ‘see’ you listening as if you’ll be tested or quizzed on the conversation.
  • Make mental notes (or physical) to which you want to respond
  • Try to put yourself in the other person’s shoes as you listen.
  • Really think about your response before talking.
  • Keep your facial expressions in check.

Your mouth –

  • Don’t interrupt.
  • Refrain from asking about small details while someone is talking – save it for later.
  • Begin talking only when the person is done, or at a natural pause.
  • Resist the urge to ‘relate’ by sharing a similar story that is the same or ‘better’.
  • Allow the person to finish their own thought rather than completing their sentence.  You may be surprised at what they say versus what you anticipated to hear.
  • Respond with conversation that reinforces what you heard.
  • Don’t criticize or demean the person with negative feedback.

Active listening is challenging.  We all have a story to tell, and want to be heard. However, the payout is great on many levels.  On a basic level, you will truly receive and process what you hear, and benefit from it either professionally or personally.  The upside could make your job easier, or help you understand a friend better.

An often unanticipated benefit of true listening is the incredible validation you offer to the speaker.  Providing undivided attention; making a facial or emotional connection to their words; and speaking words that affirm what they said are all gifts to the listener.  Together, they build trust with the listener, create a positive foundation for new relationships and bolster existing ones.

Another positive product of active listening is self-growth.  The discipline it takes to actively listen will make you a stronger person, enable new learnings, and promote strong relationships and friendships.  Combined, these benefits contribute to an overall healthy lifestyle, both on the job and on your own.

I encourage you to choose one thing to let go of, and one thing to engage in your next conversation and discover what the benefits have to offer.  After you’ve tried it a few times, let me know how it went.  I promise, I’ll listen.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Workplace | Tags: , , , ,
| November 12, 2015
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Lessons in Leadership

Do you aspire to a leadership role within your organization, but the climb up the ladder seems insurmountable?  Start with small steps!  Leadership doesn’t happen all of a sudden at the top rung.  Developing leadership style, skills and tactics begins on the ground floor.  Let’s explore how to lay a game plan that builds to successful leadership.

A high profile title is not a prerequisite for being a leader.  You can be a leader whether you are in an entry level job or somewhere in middle management.  The best place to begin is to master your job responsibilities and execute them with excellence and authority.  Executing with authority should show mastery of your skills, and does not refer to upper-handed or arrogant authority.  Consistently executing your job deliverables with excellence (and without drama or martyrdom) will demonstrate your ability to drive projects and business forward, which is a true hallmark of a leader.  In tandem, scrutinize your work process and how it flows into your organization and aim to identify ways to implement change improvements.  A combined, continued effort in delivering with excellence and aiming to refine processes will self-promote you as a leader within your group, no matter its size.

Look for opportunities to lead outside of work.  This minimizes risk as you are developing your leadership muscle.  Search for volunteer or mentoring opportunities that relate to your career path.  Investing time and talent in this way will both hone your professional skills, and build your experience base with credible examples that will translate into your work life.  For example, serving on a marketing committee for a non-profit organization, and helping to build their mission statement and guide the development of marketing execution tactics would be an impressive story to share during an interview for a promotion level position.  Likewise, mentoring a young college student or recent grad in your area of expertise would position you as a developer of others.

Reframe leadership.  Are you currently in a leadership role with subordinates (employees?) who are intimidated by or reluctant to receive authority?   If so, shift try shifting focus from telling and directing to being a solution finder.  Problems and challenges, which need fixing and resolution surface constantly in an organization – that’s why it’s called work!  Instead of calling out the problems as belonging to someone, or as an evil that needs to be dispelled, start with a discussion about the solution instead.  Or, again, if you’re not in a leadership role, you can still be a leader in this area.  The blame game rarely has a winner. In your current work drive, or that of your teams, look at the overall project and find areas or people that need assistance and offer solutions instead of pointing the finger.  Everyone wins with this approach, and it will shine a leadership spotlight on you in the process.

Determine what your leadership stance will be on important issues.  That way you can be ready to troubleshoot potential problems as they arise.  Some key business areas where it’s important to have a developed leadership stance include: finance and budget; human resources; infrastructure and hardware; organization changes; communication protocols; and project development and timelines.  Depending on your line of work, your company may have additional important areas which merit a leadership stance.

The first approach to developing a leadership stance in these areas is to understand and align to your company or organization vision and mission, which will often provide a sound framework to build upon.  In the absence of a specific vision or mission, your company may have stated principles, guidelines or a history that can shape your stance.

Once you’ve studied and fully understand your organization’s outlook and drive in the aforementioned areas, use them to develop your leadership stance in the important business areas surrounding your work.  To demonstrate, if your company values diversity and inclusion as a principle, it is a necessary part of any hiring process.  For example, a human resource leadership stance would favor interviewing all possible candidates regardless of ethnicity or sexual orientation, and would exclude favoritism such as nepotism or the ‘good ole boy’ system.

Lead with both a commanding and collaborative style.  This requires a fine balance between speaking with authority and confidence, yet at the same time being inclusive and making a concerted effort to engage all people in your work process or project.

Leading with a commanding presence and style includes speaking with confidence, and without apologizing, or asking for permission to speak.  Speaking with confidence also means waiting for the right moment, and to speak with an authority that doesn’t intimidate.  Aim for a communication style that inspires and provides a cohesiveness that encourages active participation and a feeling of ‘we are all in this together’.

Inspiring communication invites collaboration.  Likewise being inclusive by asking others their opinion or to help brainstorm a solution builds collaboration within a group.  Further, you can encourage people to collaborate by sharing a past example of success and asking for input from the responsible individual.  For example, if building out a project timeline, highlighting Jane’s successful management and delivery of a global marketing program, and then asking her to share her strategies with the group both encourages Jane and prompts collaboration with the group.

Without a doubt, leadership has its challenges and rewards.  If you would like more guidance in these or other areas of leadership in your organization, please give me a call today to start an exploratory conversation of how we can work together to your success.

©Copyright 2015.  Kay Fittes.  All Rights Reserved.

Category: Career Path, Leadership, Work/Life Balance, Workplace | Tags: , , ,
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