Archive for Workplace

The Art of Self-Care; Lessons from Michelangelo and Painting the Sistine Chapel

How fast, how much, how high? From an early age we are measured by our achievements. From first words as a baby and sporting accomplishments as an adolescent and teen, to top grades in high school and college and how high the salary at the coveted job – we are measured, judged and evaluated. Messages from social media, management, self-improvement books, and prominent business people or publications encourage raising the bar, achieving your greatest potential, and place ‘best in class’ on a pedestal.

Goal setting and accomplishments are important, but we need to balance and evaluate the toll they take on our personal life and health. Letting ‘how many’ or ‘how high’ define and rule our lives can lead to significant, and sometimes life-altering burnout. When we feel over-worked, stressed out or trapped, it’s time to see what we can let go, and take steps toward self-care. Over the years, I’ve discovered three behaviors that pose the greatest risk to self-care for my clients; 1) being prone to perfectionism, 2) taking on too much and 3) have difficulty relinquishing control (lest someone else doesn’t do it as well, or worse, does it better!) This is nothing new for humans, nor is it unique to women. Let’s explore a lesson in history to learn how detrimental these behaviors can be when taken to the extreme.

It took four years for Michelangelo to paint the ceiling of the Sistine Chapel. Although completed centuries ago, he exhibited the same self-sabotaging behaviors enumerated above in his approach. They are fairly easy to identify.

Michelangelo was commissioned by Pope Julius II to paint a fresco on the Sistine Chapel ceiling in 1508; a vaulted structure almost half the length of a football field and 15 feet wide. Michelangelo had never painted anything in his life; sculpture was his primary art form. After reluctantly agreeing the task, and reviewing the ceiling, he sketched a composition that was to include 300 figures in the finished fresco. Never working with this medium, he recruited other accomplished fresco artists to demonstrate the technique on the ceiling, but not liking their procedure, he sent them away and decided to do it his own way. He constructed a scaffolding of his own after not liking the one provided, and painted in a standing position with his head continually bent backwards. He worked hard, and slept little.

After completing the first section, he took the scaffolding down and reviewed it from below. Upon finding it was too small, he reproduced the entire work. Although he did take a significant break in 1510, he over scrutinized his completed work during that time. (Note: the break was due to a disagreement with the Pope, not for relaxation or self-care). Finding numerous areas to improve upon, he set about finishing his work to correct any perceived imperfections in the first section. Even after finishing the masterpiece, he never considered himself a painter. Michelangelo developed significant health issues as a result of painting the massive fresco, which included a goiter, going half blind, significant back issues, and arthritis.

In this extreme example, it is very easy to identify Michelangelo’s perfectionist tendencies; building his own scaffolding, not using proven fresco techniques or the help of accomplished artists, complete reproduction of a finished work and nitpicking his own skills. Let’s compare his behavior with some common modern world example in the workplace:

  1. Creating a new work procedure without input from others, which equates to the “I know best” syndrome.
  2. Scrapping our work and effort or that of a co-worker because it’s not ‘good enough’ and going back to a blank canvas.
  3. Going through every detail with a scrutinizing mentality to find fault.
  4. Dismissing anyone who doesn’t measure up or meet your standards.

Perfectionism is one of the most detrimental and common roadblocks not only to self-care, but ironically to success as well. Perfectionist tendencies not only deplete our own energy; they are exhausting for the people around us because they take up a considerable amount of time and effort. A manager with perfectionist tendencies has the potential to breed a culture of fear in an organization, create a ‘watch-your-back’ mentality, and completely demotivate a team; none of which lead to success. In addition to physical fatigue, it can be mentally draining as well. Consumed with getting it right or presenting flawless work detracts from things that bring joy, the mental capacity to focus on things we like, and true accomplishment.

It’s plain to see that Michelangelo took on too much, the second most common factor contributing to burn out and not taking care of ourselves. Can you imagine saying ‘sure I’ll paint a 5,00 square feet vaulted ceiling’? While we don’t sabotage ourselves to that degree, our own ‘taking-on-too-much’ tendencies show up in over-scheduling our families and ourselves at work and in our personal lives. Going from one thing to the next makes us feel like a mouse in a maze, and sorry is the poor soul that gets in our way. We can begin to think we should be able to do everything well, and paint others into a box when we expect the same of them, or get angry when they are inefficient or not quick enough.

The problem with taking on too much is that we are so focused on what and when we have things to do, that we can’t see beyond our calendars and to-do lists. It’s all too easy to see how taking on too much impacted Michelangelo. He slept little, suffered much discomfort during the process, and ended up with horrible physical ailments as a result of his work. In modern-day society, our over committing creates a continuous sense of urgency and stress for ourselves, our families and co-workers; and health hazards which can include physical reactions to stress like numbness, stroke, or a heart attack.

Lastly, not relinquishing control can be the final brush stroke of self-sabotage. During the initial work, Michelangelo hired assistants to help him paint, but became frustrated with their efforts and fired them all for not meeting his standards. To his credit, he did keep some of them on to mix paints and plaster. Perhaps he could have taken a month or two to mentor one of them, and ultimately cut his worktime down significantly. Instead, he took all work upon himself and encountered intense disagreements with the Pope Julius II about the finish date; suffered the setback of recreating a huge portion of the mold-damaged work (alone); and put other projects on hold.

When we refuse to ask for help, delegate tasks, and keep everything under our direct government, we will eventually run out of creativity, patience and sanity. Our rationales for not delegating are similar to the plague of perfectionism; we think we are the only one capable of the work, and of doing it just right. While it can be hard to let go of control at work and home, in the end, delegating contributes to working strategically and intelligently. We also provide the opportunity for others to grow and shine.

Delegating, letting go of perfectionism, and not taking on too much requires us to slow down a bit. It necessitates taking stock of the people in our professional and personal lives, and appreciating the palettes of qualities and skills they bring to the big picture. Further, when we delegate it not only reduces stress, it builds relationships and allows us to show our true colors to people; to be real with them. When we are our true selves, and allow people to bring their abilities to the forefront it is easier to let go of perfectionism. When we delegate, we appreciate. Taking things off our plate allows us margin for taking care of ourselves, and the opportunity to be thankful for the gifts and efforts of others.

After doing the hard work of letting go in some areas, you will also have more time to rest and rejuvenate. Read Kay’s Corner to discover three ways you can begin positive habits of self-care.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Dealing with Lack of Motivation

We’ve all suffered from lack of motivation in our careers at some point, there’s no way around it.  External stress factors beyond our control, negative emotions, feeling overwhelmed with the task at hand, feeling ill equipped; these are just a sampling of reasons that may impact our motivation levels.  Whether for an hour, a day or a season, dealing with lack of motivation is a common issue for which many of my clients seek resolution.  People ask for a secret formula or silver bullet with which to combat lack of motivation.  Oh, how I wish I had the cure!  People are often surprised when I share that the best recipe for lack of motivation is creating a vision of passion and purpose.

That prescription doesn’t always settle well.  Some clients actually ask me if I can inspire and motivate them, either through a pep talk, words of wisdom, or actually checking in and keeping tabs on their progress with a certain project.  The last of which I would never agree to.  News flash folks – relying on others to motivate you doesn’t work!  Sure you can gain inspiration from a book, a class, a Ted Talk, or even enlist the help of an accountability partner, but sustained motivation must come from within.

Motivation isn’t conjured through emotion or the environment.  You can’t wait until the mood is right, or strikes you just so.  Neither can you wait for the circumstances in your life to align in the perfect fashion.  Waiting for the precise mood and perfect setting is like counting on the lotto to serve your financial future; it ain’t gonna happen.

Creating and sustaining motivation begins with identifying your vision.  What do you really want out of life, or in the short-term?  If you’re not sure what your short or long-term goals are, you have a little work to do before you can get motivated.  Create a list of things you want in the short-term and in the future; maybe even as it relates to retirement.  Make sure they are achievable and realistic.  With my individual coaching clients, I provide them with a set of vision questions that always jump starts the process.  Above all make sure it is your vision, and that it is aligned with your spirit and your passion.  This is a very important distinction and part of the process.  You must be true to yourself when determining what you want, anything short of that will hinder the process of motivation.  My point here, is that if your goal is actually someone else’s dream for you, or their dream that they want you to be a part of, it won’t fill your heart with hope.  Others’ expectations of us often hinder us from living out our own vision or dreams, which is no way to live, and is certainly not motivational.

Which brings me back to the prescription for motivation.  Once you’ve identified your own future goals, bring them to life with a ‘vision board’.  Whether it’s a dream home, new car, vacation, new wardrobe, promotion, or certain retirement lifestyle, imagine what that looks like.  Using either a small poster board or document on the computer, fill it with pictures and words of your short and long-term goals that comprise your dreams.  Put the board in a place where you will see it every day; on your bathroom mirror, refrigerator, in your office or workspace.  Over time, you can add to it, or change aspects of it if necessary.

Now, with the end goal in mind (and your vision board), remember why you started in the first place to help you with motivation.  You may not currently be in your dream job, or particularly excited about the project or task in front of you, but remember this: it is a means to an end.  Knowing that the work at hand is part of the path to your future dreams will motivate you if you make that connection in your mind.  Piecing work tasks and projects together over time are the building blocks to your vision.  Holding that knowledge top of mind will serve as an excellent source of motivation.

Is a vision board a fail-safe, sure-fire method to motivation?  Of course not.  However, it is an excellent way to deal with the negative emotions that can be de-motivators and hold us in our patterns of inactivity.  And, although no one can intrinsically motivate you, and be responsible for your actions, you can surround yourself with positive people and enlist their help.  Share your hopes and visions with a friend, spouse, significant other, or trusted colleague.  Sometimes a more neutral party, or a coach, can be most effective in aiding you in your vision.  If you feel comfortable, show them your vision board.  If they are willing, ask your accountability partner or coach if you they can check in with you once or twice a month.  Not that they will play the role of keeping you on task, but to serve as someone who might offer up a sobering dose of reality, or knock you out of an immobilized state if you’re feeling stuck.

Just a word of warning as I close.  As I mentioned, we all suffer from lack of motivation from time to time.  It’s just part of life.  However, if you are feeling chronically unmotivated, and at the same time not finding joy in the things you used to enjoy, you may be suffering from depression.  If you feel this describes your situation, please seek the help of a physician or mental health professional.  Identifying the root of the problem is essential.  If you suffer from typical lack of motivation, and would like help identifying your goals and dreams, and making the connection work for you, I would love to help.  Please reach out either via email at kay@highheeledsuccess.com or call me directly at 513-561-4288.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Crafting and Assessing your Reputation

Everyone has a reputation.  Through our actions and interactions over time, we build a reputation that defines and eventually precedes us; whether for good or for bad.  Most people really don’t know what their own reputation is, and you may even doubt you have one.  Let me assure you – you do!

Spend a minute going through your mental Rolodex and think of one relative, one friend, and one colleague.  As you go through this exercise, jot down the first adjective that comes to mind that identifies their reputation.  You may characterize some acquaintances as having some fairly common reputations; perfectionist, cynic, unreliable, or even a risk-taker.  Many people have one defining reputation, and a few ancillary ones as well.

As easy as it probably was for you to quickly peg someone else’s reputation, you might find yourself equally stumped about your own.  Perhaps you think you couldn’t possibly have a reputation.  Think again.  You have a reputation that precedes you in the workplace, and others can identify it just as easily as you did in the above exercise.

The nuts and bolts of a good business or career reputation are not too difficult to surmise; being on time or early for work, a positive attitude, a strategic thinker, problem solver, a good work ethic, being a team player, even having someone’s back, doing ‘whatever it takes’, etc.  All the things that make us like others, or working with them, are qualities that build a good reputation.  Take a few minutes to inventory your strengths, and since you aren’t broadcasting your answers, be real about your gifts.  Are you a great public speaker, an analytical thinker, good deal maker, key negotiator, master task executer?

While that may have been easy, figuring out what blemishes may reside on your reputation is quite another endeavor.  People usually fall into three categories during this exercise.  Some people name their shortcomings with proficiency and ease, even adding disparaging qualities or inadequacies that are not merited.  The second group of people have some idea of where they lack skill, knowledge or savvy.  Then there is the group that thinks they are free and clear of any faults, blemishes or failings whatsoever.

A bad or blemished reputation is a mixture of actions, inactions and poorly reflecting behaviors.  The tough part is coming to grips with the reality that you may need to do some damage control.  So, what causes blemishes on a reputation?  Below is a list to get you thinking:

Unmet promises.  Examples include delivering an assignment late, not showing up for a meeting, poor contribution to a project, or consistently delivering low quality work.

Poor follow up.  Are you non-responsive to emails, voice mails or meeting requests?  Do you recap meetings or provide project updates with regularity and on time?  After submitting a proposal, do you follow up with your client to clarify questions or cost?  Follow up and follow through shows others that you can carry work through to a successful completion.

Lateness.  Are you on time for meetings and work in the morning?  Do you take a 1-hour lunch, or push the limit and take extra time more often than not?  Being late tells others that you value your time over their time, agendas or activities.

Excuses and Whining.  Shirking responsibility and pointing the finger will quickly degrade your reputation.  Complaining about your job responsibilities to others wastes both your time and theirs, and is completely unproductive.  It also labels you as high-maintenance and someone to stay away from.  Results speak louder than words of blame and excuses.

Being overwhelmed/Dropping the ball.   Are you consistently frazzled by your workload?  Do you respond with emotion and drama to your ‘to-do’ list versus handling it in a professional manner?  This type of behavior often leads to dropping the ball with responsibilities because so much effort is spent on swirl and reaction that it steals time from productivity.  If you fall into this category, come to my June 18 Equilibrium in High-Heels Workshop.  You will leave with a full toolbox of techniques to successfully balance work and life.   (See details and register here:  http://www.highheeledsuccess.com/events-20160618.html.)

Interrupting.  Whether in meetings, on the phone, one-on-one, or butting in on someone’s conversation, this pet peeve can create a huge black mark on your reputation.  Interrupting causes others to lose their train of thought, can convey a ‘know-it-all attitude’, and tells others that you are not listening.

Be a Leader, Not a Follower.  Do you merely carry out the plans and projects assigned to you, or do you truly think about your work?  The learning curve in a new role can be steep, and it’s perfectly acceptable to execute tasks as assigned during this period.  As you grow in your position, however, stagnating or doing the bare minimum will negatively affect your reputation.  Leaders truly thing about the work at hand, how it will impact other initiatives and the future of the business.  Leaders also anticipate outcomes, consequences, and new opportunities by looking at the big picture.  Acting on these types of leadership thoughts by crafting a plan or proposal for consideration is definitely thinking like a leader and will reflect positively on your reputation.

Social Media Errors.  Last, but definitely not least are social media faux pas.  Posting pictures or statuses about any of the following subjects should be done with the utmost discretion and prudence: alcohol, sex, religion, politics, dating, and opinions about your workplace.  A picture enjoying a craft beer with a friend is fine.  Posting pictures of heavy partying is not.  Uploading a picture of you and your date at dinner is suitable.  Posting about the private details of your dating life is not OK.  Positive remarks about your company or one of its initiatives is fine, ranting about your boss is not.  Hopefully, you get the idea.

Did some of these areas strike a chord with you, or create some self-awareness?  If you think you need to do some damage control in any of these categories, it’s time to put a plan together.  To uncover the truth about your own reputation, you’ll need to humbly enlist the help of others and be open to feedback and growth.  Check out Kay’s Corner (in the May 2016 newsletter) for a three-step action plan to rebuild or repair your reputation.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Unrealistic Expectations

Self-expectations are one of the biggest stumbling blocks challenging many women I coach.  Pressure to perform to a certain level on a daily basis in work, career and home or personal life can be overwhelming.  In this month that we celebrate love, I’d like to demonstrate how easy it is to fall away from loving ourselves and suggest some paths back to realistic expectations, which provide opportunities for self-growth and care.  Let’s begin by exploring the ‘ideal’ day.

In your quest to perform, deliver and achieve, are the expectations you put on yourself attainable or loaded with unrealistic vignettes that fill and overflow your life?  What does your perfect day look like?

Here’s one for you:

  • Arise at 5:00 (after going to bed at 9:00 pm).
  • Have a healthy breakfast.
  • 5:30 yoga.
  • Ready, energized and out the door (in the perfect outfit) by 7:15.
  • Arrive at work and take some quiet time to think and plan your day while sipping a skinny latte.
  • Spend the morning in deep concentration to complete a project which is due in three days.
  • Give a late morning presentation showcasing your department’s recent achievements and an outline for continued success.
  • Eat a nutritious lunch.
  • Engage with several colleagues in a fruitful brainstorming session for an upcoming project, offering many thought-provocative ideas.
  • Finish the afternoon getting a solid head start on a project due next week.
  • Leave work at 5:00.
  • Prepare a healthy dinner with ingredients from a fully-stocked fridge and pantry.
  • Check a few things off your ‘to do’ list for your home/personal life.
  • Spend the remainder of the evening engaging in meaningful relationships or enriching activities.

Do you feel that only after you have accumulated weeks and months of your version of the ‘perfect day’ that you will have it ‘all together’ and possess the discipline needed to be successful?  I have coached many women who feel that anything short of a rigid schedule, and specific daily accomplishments means they have to ‘start over’.  They literally found themselves ‘throwing in the towel’ day after day if they didn’t accomplish certain things within a given timeframe.  Many women perpetuate these behaviors for years before coming to terms with how unrealistic and hard they are being on themselves.

The problem with this thinking is that the ‘perfect day’ doesn’t take into account real life, allow other people to enter our circles, or allow us to be ‘human.’  Unscheduled events happen daily.  Things like oversleeping, emergency meetings, not making it to the grocery store, crisis management, interruptions, traffic jams, the needs of significant others, illness and countless other real-life events.  These things keep us from the perfection we seek, and they will always exist.  Yet, many women constantly fight this uphill battle by trying to strategically devise ways to achieve everything on their ‘to do’ list, and place unrealistic burdens upon themselves that are only achievable in edited movies or airbrushed ads.

Do you find yourself in this situation?  If so, take your version of the ‘perfect day’, and place it on a loved one’s plate.  Would you expect your spouse, significant other, child, sibling, friend or parent to reach the same expectations day after day without fault?  Most likely not, and if they fell short of their own self-expectations you would likely be the first one to advise them not to be so hard on themselves and cut themselves some slack.

Today, I offer the same advice to you – begin to love yourself more by throwing away one or two unreasonable expectations.  Maybe for you, it’s giving up the fact that you can’t keep a perfectly clean house or apartment, post an enlightening article on Linked-In every week, or continue to volunteer at the same level you have been.  Take a look at your January calendar, or three months prior if possible, and place your to-do items in a four column list.  Below are some examples:

1

2

3

4

Non-Negotiables

Necessities

Electives

Unreasonable Expectations

Work

Well check-ups

Volunteering

Every meal nutritious

Pay bills

Car maintenance

Girls’ night out

Perfectly completed work projects

Grocery shopping

Home upkeep

Hobbies

Consistently early bedtime

Eating

Continuing Ed

Vacation

Size 2 clothing

 

Just looking at all the items together should begin to eliminate any notion of having to ‘do it all’.  Keeping our untold amount of responsibilities and activities flowing flawlessly is impossible.  Scrutinize the activities in columns 3 and 4. Beginning with just one item, make a plan to eliminate some of your unreasonable expectations, or reframe them.  For example, instead of shooting for perfect nutrition at each meal, perhaps you stop snacking after 8:00pm, or leave a few bites on the plate.  Similarly, instead of delivering the perfect PowerPoint at work, perhaps it’s 85% ‘there’ when submitted, providing necessary room for feedback, and making room for other important things in columns 1 and 2.

Take a good, hard look at column 3 and see what activities are not serving you well, especially those you feel are sapping your personal time or energy.  Volunteering is great on many levels, but in doing so at this point in your life, are you neglecting responsibilities in columns 1 & 2 just to live up to your own unreasonable expectations?  Your list of elective activities might also include watching TV, social media or other time sapping actions.  If you find little room in your day for things you’ve listed in columns 1 & 2, it’s time to unburden yourself of unrealistic expectations and open up some room for a little self-love instead.

We experience the most stress when the gap between our self-expectations and reality is wide.  Start by changing two or three small things.  Doing so will make an impact big enough to feel, but also provide the feeling of not losing complete control.  Need help with both the practical and mental aspects of simplifying?  I can help put a plan together to streamline your professional and personal life, and provide the tools you need to stay on track.  Through the process, I can help you be accountable to your commitment and provide guidance to get back on track if needed.  Email me today to get started, and take that first step toward loving yourself, and your life, more.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Can You Hear Me Now? Are You Listening?

It’s important to be heard, so much so that we go to great lengths to do it; finding the right ‘spot’ for our cell phone connection, posting on social media, repeating ourselves, even yelling at times!  Companies use commercials, coupons, online ads and all sorts of media in order to be heard.  But, is anyone really listening?  Are you listening?

It’s no secret that our digital age attention spans have shortened right along with our patience.  What I don’t think most of us realize is that our listening skills have withered as well.  In fact, sometimes we can’t even remember ‘where’ we ‘heard it’.  How many of you have told someone a story, and finished with; “I think I read that on Facebook, or Google news, or maybe it was in the paper.  I’m not sure, but I heard it somewhere.”?

Likewise, with online digital consumption, are you really ‘listening’ to what you’re hearing (reading), or mindlessly partaking in a time-wasting habit?  We only have so many hours in a day, and frankly, so much time on this Earth.  Listening, and being really present when you do it, is very important for our own development, and the building of relationships with others, but more on that later.  Let’s get to the nuts and bolts of listening.

True listening entails many factors, but I believe at the heart of it is a combination of true desire and compassion.  I have a whole toolbox of techniques and skills to share with you about how to listen, but first you must desire to be a better listener.  You have to ask yourself if you really want to listen to your relative, neighbor, co-worker, family member, or if you’re just waiting to respond and talk.

Active listening begins with a blank slate.  If you truly desire to be a better listener, and receive the message or words someone is trying to communicate, you have to first let go of many things:

  • Your preconceived ideas
  • The urge to talk
  • Surrounding distractions
  • Your agenda
  • Time

After letting go of these barriers to truly listening, you begin to realize it’s like an art form, much of which centers around the eyes rather than the ears.  Intentional use of our eyes, our body language and our mouths, are the three physical components comprising an active listening mindset.  You can really improve your listening skills (and many relationships) by really hearing the person talking to you.

An active listening mindset includes effectively using:

Your eyes –

  • Give your undivided attention and focus.
  • Look the person in the eye.
  • Avoid looking at a clock.
  • Don’t fidget with something or doodle.

Your body language –

  • Use positive body language to affirm the listener; a nod of the head, a smile, an expression that matches their emotion.
  • Let the person ‘see’ you listening as if you’ll be tested or quizzed on the conversation.
  • Make mental notes (or physical) to which you want to respond
  • Try to put yourself in the other person’s shoes as you listen.
  • Really think about your response before talking.
  • Keep your facial expressions in check.

Your mouth –

  • Don’t interrupt.
  • Refrain from asking about small details while someone is talking – save it for later.
  • Begin talking only when the person is done, or at a natural pause.
  • Resist the urge to ‘relate’ by sharing a similar story that is the same or ‘better’.
  • Allow the person to finish their own thought rather than completing their sentence.  You may be surprised at what they say versus what you anticipated to hear.
  • Respond with conversation that reinforces what you heard.
  • Don’t criticize or demean the person with negative feedback.

Active listening is challenging.  We all have a story to tell, and want to be heard. However, the payout is great on many levels.  On a basic level, you will truly receive and process what you hear, and benefit from it either professionally or personally.  The upside could make your job easier, or help you understand a friend better.

An often unanticipated benefit of true listening is the incredible validation you offer to the speaker.  Providing undivided attention; making a facial or emotional connection to their words; and speaking words that affirm what they said are all gifts to the listener.  Together, they build trust with the listener, create a positive foundation for new relationships and bolster existing ones.

Another positive product of active listening is self-growth.  The discipline it takes to actively listen will make you a stronger person, enable new learnings, and promote strong relationships and friendships.  Combined, these benefits contribute to an overall healthy lifestyle, both on the job and on your own.

I encourage you to choose one thing to let go of, and one thing to engage in your next conversation and discover what the benefits have to offer.  After you’ve tried it a few times, let me know how it went.  I promise, I’ll listen.

©Copyright 2016.  Kay Fittes.  All Rights Reserved.

Lessons in Leadership

Do you aspire to a leadership role within your organization, but the climb up the ladder seems insurmountable?  Start with small steps!  Leadership doesn’t happen all of a sudden at the top rung.  Developing leadership style, skills and tactics begins on the ground floor.  Let’s explore how to lay a game plan that builds to successful leadership.

A high profile title is not a prerequisite for being a leader.  You can be a leader whether you are in an entry level job or somewhere in middle management.  The best place to begin is to master your job responsibilities and execute them with excellence and authority.  Executing with authority should show mastery of your skills, and does not refer to upper-handed or arrogant authority.  Consistently executing your job deliverables with excellence (and without drama or martyrdom) will demonstrate your ability to drive projects and business forward, which is a true hallmark of a leader.  In tandem, scrutinize your work process and how it flows into your organization and aim to identify ways to implement change improvements.  A combined, continued effort in delivering with excellence and aiming to refine processes will self-promote you as a leader within your group, no matter its size.

Look for opportunities to lead outside of work.  This minimizes risk as you are developing your leadership muscle.  Search for volunteer or mentoring opportunities that relate to your career path.  Investing time and talent in this way will both hone your professional skills, and build your experience base with credible examples that will translate into your work life.  For example, serving on a marketing committee for a non-profit organization, and helping to build their mission statement and guide the development of marketing execution tactics would be an impressive story to share during an interview for a promotion level position.  Likewise, mentoring a young college student or recent grad in your area of expertise would position you as a developer of others.

Reframe leadership.  Are you currently in a leadership role with subordinates (employees?) who are intimidated by or reluctant to receive authority?   If so, shift try shifting focus from telling and directing to being a solution finder.  Problems and challenges, which need fixing and resolution surface constantly in an organization – that’s why it’s called work!  Instead of calling out the problems as belonging to someone, or as an evil that needs to be dispelled, start with a discussion about the solution instead.  Or, again, if you’re not in a leadership role, you can still be a leader in this area.  The blame game rarely has a winner. In your current work drive, or that of your teams, look at the overall project and find areas or people that need assistance and offer solutions instead of pointing the finger.  Everyone wins with this approach, and it will shine a leadership spotlight on you in the process.

Determine what your leadership stance will be on important issues.  That way you can be ready to troubleshoot potential problems as they arise.  Some key business areas where it’s important to have a developed leadership stance include: finance and budget; human resources; infrastructure and hardware; organization changes; communication protocols; and project development and timelines.  Depending on your line of work, your company may have additional important areas which merit a leadership stance.

The first approach to developing a leadership stance in these areas is to understand and align to your company or organization vision and mission, which will often provide a sound framework to build upon.  In the absence of a specific vision or mission, your company may have stated principles, guidelines or a history that can shape your stance.

Once you’ve studied and fully understand your organization’s outlook and drive in the aforementioned areas, use them to develop your leadership stance in the important business areas surrounding your work.  To demonstrate, if your company values diversity and inclusion as a principle, it is a necessary part of any hiring process.  For example, a human resource leadership stance would favor interviewing all possible candidates regardless of ethnicity or sexual orientation, and would exclude favoritism such as nepotism or the ‘good ole boy’ system.

Lead with both a commanding and collaborative style.  This requires a fine balance between speaking with authority and confidence, yet at the same time being inclusive and making a concerted effort to engage all people in your work process or project.

Leading with a commanding presence and style includes speaking with confidence, and without apologizing, or asking for permission to speak.  Speaking with confidence also means waiting for the right moment, and to speak with an authority that doesn’t intimidate.  Aim for a communication style that inspires and provides a cohesiveness that encourages active participation and a feeling of ‘we are all in this together’.

Inspiring communication invites collaboration.  Likewise being inclusive by asking others their opinion or to help brainstorm a solution builds collaboration within a group.  Further, you can encourage people to collaborate by sharing a past example of success and asking for input from the responsible individual.  For example, if building out a project timeline, highlighting Jane’s successful management and delivery of a global marketing program, and then asking her to share her strategies with the group both encourages Jane and prompts collaboration with the group.

Without a doubt, leadership has its challenges and rewards.  If you would like more guidance in these or other areas of leadership in your organization, please give me a call today to start an exploratory conversation of how we can work together to your success.

©Copyright 2015.  Kay Fittes.  All Rights Reserved.

Boost Your Professional Edge with Exercise

So often, when we think of professional improvement, things like earning a new degree, learning a new skill, taking a class, or attending networking events or workshops come to mind.  While these are all excellent choices, it’s easy to overlook our personal health and well-being as a way to gain a competitive edge in the workplace.  A healthy lifestyle routine of exercise can greatly improve energy, focus and mental sharpness on a daily basis.

 

The Brain Benefits

We all know that exercise helps with maintaining body weight, and improves muscle and heart strength.  But, did you also know that exercise actually improves your thinking skills?  There is direct scientific evidence.  In people who exercise regularly, studies have shown that the parts of the brain that control thinking and memory are greater in size than in people who don’t exercise.1  Exercise also contributes to the growth of new blood vessels in the brain, as well as new brain cells.

In fact, according to Dr. Scott McGinnis, neurology instructor at Harvard Medical School, “We know that exercise behaves like medicine to improve thinking skills.”  An improvement in thinking skills.  Imagine that!  The payout for exercise is a more efficient brain, thus upping your game and gaining a competitive edge.  This easily equates to higher productivity at work, as well as more room to think strategically or creatively.

Research at Harvard Medical School also has proven that a reduction of insulin resistance and inflammation directly correlate with exercise.1  Reducing insulin resistance staves off diabetes, while a reduction in inflammation takes care of muscle and joint aches and pains, as well as headaches and many other maladies.  Additional benefits of exercise include a (sometimes instant) reduction of stress and anxiety.  How wonderful is that?  Further, exercise contributes to improvements in mood and the ability to sleep.  One additional bonus is that exercise builds up calcium in your bones, which is a great advantage for women in the 50 plus age bracket.

 

Fitting it In

It’s easy to talk about and understand the benefits of exercise.  But, maybe it’s been a while since you put on your running shoes, hit the gym, or attended a fitness class.  Getting going can be the toughest part.  This is especially true with busy schedules that start early, end late and can often include kids’ activities in between.

The truth is however, we will make time for what is most important to us.  Think of all the ways you spend your time throughout the day.  Could you find time in your morning routine to take a walk, exercise at home with a fitness DVD, or take a 5:30AM yoga class?  If mornings are too hectic, how about a walk after eating lunch?  If your workplace has a fitness facility, think creatively about how you could take advantage of it before, during or after work.

After a long day, does surfing the internet, being on social media, or sitting down to watch Netflix round out your day?  There is room in there for an evening walk, or a quick workout, if it’s a priority.  Even starting with a 10 minute walk or exercise routine is better than sitting.  You can work your way up to 30 minutes or more over time as your stamina increases.  Creative ways to fit it in exist if you make it a top five on your to do list.  Over the years, I have built up an in-home gym where I get in a cardio workout on Mondays, Wednesdays and Fridays, alternating with strength training on Tuesdays, Thursdays and Saturdays.  Not every week is perfect, especially when unexpected things come my way, but this is the schedule I’ve committed to for years.

 

Make the Change

Just getting started is the key, and often the biggest challenge you will face.  It’s so easy to stay rooted in our comfortable, familiar routines.  Change can be challenging.  It may feel like you can never get to a point where exercise is a regular part of your life.  However, I challenge you to think of your accomplishments to date.  Our best achievements happen over time, with planning, hard work and dedication.  Those are the same elements needed to begin a meaningful fitness routine.

Need some motivation?  Try a leading task that will draw you into physical activity.  Is running or walking your way to ease back into fitness?  Take a visit to a shoe store that specializes in fitness shoes.  The specialized attention and fit you’ll receive is heads above department stores.  A comfortable and fashionable new shoe investment will be a great companion as you hit the pavement again.  Or, perhaps yoga is your thing.  A new yoga mat or DVD can help get you going on your journey.  If strength training is your preferred fitness choice, some new workout clothes and a pair of weight gloves might be just the ticket to help get you going.

What will you commit to do?  Walk 10 minutes, exercise for 15, or go to a beginner fitness class?  Even once a week is a great place to start.  If going it alone seems insurmountable, find an exercise partner.  Accountability can help enormously in this area.  Getting to bed earlier and waking earlier is also a great strategy.  I have a client who went to bed a little earlier each night over a period of weeks, with the goal of waking early to attend a 5:00AM boot camp.  The commitment has empowered her not only in her time management, but in the benefits she receives from regular exercise.  Her days at work after exercise are by far her most productive and enjoyable.

Remember, little steps made each day lead us on the path to the goal we are trying to reach.  Take that first step today toward a healthier lifestyle that contributes to a competitive edge at work.  You’ll not only feel and look better, you’ll work smarter too!

1Harvard Health Letter, May, 2014

©Copyright 2015.  Kay Fittes.  All Rights Reserved.

How to Thrive and Advance in a Male-Dominated Workplace

From day one, male babies are dressed and swaddled in blue, females in pink.  Boys play with trucks and like to wrestle, girls play with dolls and learn proper manners.  Young men play to win on sports teams, young women do things in groups where everyone tries to get along.  Yes, there are exceptions to these generalities like girls who play sports, or young men who focus on academics or the arts.  Even in these scenarios, there are learned behaviors that carry through to adulthood and the workplace that shape the way males and females interact; and it can be confusing, because they are vastly different.

If you work in a male-dominated setting, you must understand the environment in order to thrive in it.  Similar to adapting to a new culture in a different country, or learning a new language, we have to understand the world around us before we can fully engage and participate.  This is not to say that after a year of living in France (for example), or learning their language, that we become French!  However; we would learn how to get along with and interact with the French better than if you held onto your American ways.  Similarly, if you work in a male-dominated company, and that is still the construct of most American workplaces, to learn the customs, manners and speech that goes with the culture will not only help you be a part of it, but even lead within it.  If your hard work is going unnoticed or unrewarded, if you are frustrated because your voice or ideas are not heard, or worse, if you find yourself complaining about your situation, it’s time to learn some strategies and get in the game.  It’s not about relinquishing yourself or your feminine side, rather, it’s about using what you have and what you know to successfully survive, strive and thrive.

It is important to remember that, just like the French were the first people in France, men and the male culture of the workplace have been in business for centuries. Globally.  It surprises me sometimes that women are miffed or incredulous that we haven’t changed this culture in the last 50 years, when the rules and behaviors of men in business date back to the days of barter and trade, and when you had to sometimes fight and even kill to survive.  Think about history.  Shifts in civilizations and cultures take centuries if not millenniums before change occurs.  If we are to succeed in a male-dominant culture (workplace), we need to shift our efforts from changing it, to improving our circumstance within it.  Indeed, the optimal outcome is that equality in the workplace prevails, but for now, we need to focus on this point in time and our place within the grand shift.   If we pursue success with this mindset, rather than the thought that we aren’t being granted a fair shake, we will get a lot farther a lot more quickly.  The three keys to success lie within adapting these styles to survive, strive and thrive within the world around you:

  • Communication
  • Behavior
  • Leadership

Communication Approach

Imagine you are in a business meeting in Paris.  Speaking in English will not get your point across (I know many are bilingual, but stay with the example).  Of course you are frustrated because English is all you know.  Similar to speaking to someone hard of hearing, perhaps you shout in English to get your point across.  This accomplishes not your goal, but instead succeeds in irritating those around you, and worse, their disdain or disregard for you.  In essence, you are a nuisance, even if you have a meaningful or even life-saving point to make.  You’ll never get your point across with this approach.  What do you do?  Learn French and try again.

At this point, I know you’re wondering ‘what is the language of men in business, the language that they hear, understand and respond to?’  Well, it’s not so much a language, as it is a communication style.  Whereas women are masters of rapport building, men want to get straight to the point.  Women are congenial conversationalists, men report and declare information and ideas.  Generally, women speak in turn, whereas research has shown that men interrupt and dominate the floor.  Tone and intonation matter also matter.  In your business communication, stick to facts, steer away from feelings.  Keep on topic, and by all means avoid drama at all costs.  You might be cringing at this point, thinking back to certain communications gone bad.  You can change and move forward.  It is possible.  Communicate as if you are on a mission, with a limited amount of time to accomplish a very important task, and that it’s imperative that everyone understand your vision.  Because, in fact, you are.  Your mission is that of staking your professional ground and advancement.

Communication – Survival Strategies:

  • Avoid chit chat and rapport building.
  • Get straight to the point and stick to it.
  • Declare your points versus posing them as questions or ideas for pondering.
  • Avoid your high-pitch voice, and drama.  Communicate with a strong even tone that exudes confidence.

Behavior Modification

Using France as an example again, the culture has a certain set of values and etiquette that apply in all situations.  To immerse into the culture, you must strive to understand your environment, and adapt in order to be a part of it.  It’s not about abandoning who you are, or changing your ways completely.  It’s about gaining knowledge of how things work in the world around you, making adjustments to become a part of it, and ultimately effectively contribute to its betterment.  The goal is to change how you are perceived and understood, so that you will assimilate into and be accepted into the culture.

In this case, adapting to your environment means being a team player, but according to the male definition of ‘team’.  From a young age, boys learn that to be a team player you must sacrifice for the good of the team, sometimes break the rules, and not take things personally.  You don’t necessarily like all the players on the team, but get along with them anyway because they allhave the same goal, which is to win with an organized strategy.  These learned behaviors are engrained and come into play again in the business world.  Conversely, from girlhood, females like to be friends with everyone on the team, make sure the outcome is best for everyone involved, and work to support the team by following the rules.  These concepts are at odds with each other.  If you find yourself in a male-dominant business team as a minority, it’s necessary to play by their accepted rules – whether or not you agree with or like them.

Following on the communication style differences, relationships men have with co-workers is quite different than those of women.  For starters, and in most cases, discussion of interpersonal topics are not for the office.  When someone (male or female) is friendly at a given point in time, it doesn’t mean they are your friend.  You can get along well in a meeting, or on a team, but understand that it doesn’t mean you now have a buddy, or that someone that has your back.  You have to have your own back.  Period.  Know your boundaries and act accordingly.  These rules are not true for every office, or every company, but if you’re reading this and experiencing an ‘ah ha’ moment, it is probably true for your office, and you are now aware of it.

Behavior – Strive Strategies

  • Get to know and understand the rules in your office.
  • Play by the rules, and understand you might lose a ‘friend’ in the process.
  • Get along with everyone, even if it hurts.
  • Fair is not always in the playbook.  Realize this, and accept it, but not to the point of compromising integrity.
  • Make frequent, meaningful contributions to the team, always with the end-goal in mind.

Leadership Style

There is no one or right way to lead, but there is a wrong way, which is trying to reach unanimous consensus among the team, or worse, sharing an idea and asking everyone’s opinion before making a move.  Some women try to apply their social rules of female relationships when in a leadership role; play nice, get along, everybody’s happy.  That’s doesn’t work in the office.  Not everyone is, nor can they be, on equal ground.  As a leader, it is inevitable that some decisions you make won’t be popular or liked by some members of your team.  How you react could be the linchpin in gaining the respect of your team.  If you have a high need to be liked by all, or want to assuage any and all dissonance within your team, it will be your downfall.  In sum, you will lose the respect of your team.

Many men, especially those who played team sports, inherently understand and operate this way by default.  They lead with their head.  Heart rarely plays a role at the office.  This is not to say that men are insensitive, it’s just that they are conditioned to compartmentalize emotions in the decision making process.  The higher up you go, or want to go, this type of strategic decision and action tends to get more intense.

Leadership – Thrive Strategies

  • Review the facts, formulate a strategy or decision, and be direct with your delivery.
  • Don’t agonize, assuage or apologize.
  • Stick to your guns. Backtracking is perceived as being weak or inconsistent.
  • Accept some dissension as normal and move on.  Eventually employees will too.
  • Understand that people want a leader to lead and coach.  Act accordingly.

These male-focused strategies of communication, behavior and leadership may seem cold and without regard to relationships.  Cultivation of relationships as a team player, or leader is a fundamentally important part of team building.  This observation may seem to fly in the face of the strategies I’ve outlined, but let me assure you, it does not.  Acting as the Lone Ranger won’t get you very far.  Workplace relationship cultivation has the goals and objectives of the business or organization are at the heart.  In a friendship outside of work, seeing a movie, shopping or chatting over coffee is appropriate.  At work, activities and behaviors that strengthen and further both the individual and the company are the core activities that cultivate relationships.  Examples include mentoring a younger employee, picking up a project for someone in dire need of help (not chronic need), showing up to all meetings (even the boring ones), or recognizing someone’s contributions or praising their work in front of a group.  These actions will gain the respect of your co-workers, set an example for others to follow, and in most cases, benefit you in some way.

Adapting your communication, behavior and leadership style, using the methods outlined within will help you survive, strive and thrive not only in a male-dominated culture, they will take you far in an all-female, or equally mixed environment as well.  I liken these methods to the environment one would expect in a higher-education classroom setting;

  • Direct, no nonsense, fact-driven, communication.
  • Appropriate, calm and participatory behavior.
  • Principle-based, direct and unwavering leadership

Has any of this advice struck a chord with you?  Did you find yourself identifying or struggling with some of these areas in your work life?  I’ve coached hundreds of women through challenging situations, freeing them of encumbered beliefs or behaviors, setting them on a path to success.  I can help you too.  Please contact me for an initial consultation to explore the possibilities of working together.

©Copyright 2015.  Kay Fittes.  All Rights Reserved.

Relationships with Women in the Workplace

What was your relationship like with your mother when you were growing up?  I bet a flood of memories just came to you.  Whether good, bad, somewhere in between, or perhaps absent, many women forge relationships with other women based on the dominant female relationship in their formative years.  The struggle to develop a full sense of self and separateness from “mother” stays with us for a long time, extending into other relationships.1  Friendships, romantic relationships and professional relationships are all affected by this phenomenon, without even realizing it.  The top three struggles between women in the workplace revolve around blame, battles and boundaries.  These struggles happen either between peers, or in the subordinate/manager relationship, and are as complex as they are varied.  Let’s explore.

Women who struggle in relationships with their female colleagues tend to view other women through one of two lenses:  as a competitor, or as someone to be questioned and counseled.  The competitor lens is common between women who work at the same managerial level, or have similar responsibilities.  They either connect with the other woman and become allies, or view the woman as a threat or competitor.  If the colleague is seen as a competitor, a woman will often feel threatened about the security of her own position, or her performance.  The variety of perceived threats are many, but the most common fears women express are:  being undermined, criticized, or feeling inadequate or ineffective.  These fears are borne out of the competition associated with the lack of high-level positions.  Many women vying for the same open spot often creates rivalries between competitors.  These struggles can result in the blame game.

Blame

More commonly referred to as criticism, the blame game can be the equivalent of grade school bullying.  When women gang up on a co-worker and either gossip about them, or outright criticize them, the results can be devastating.  Even to the point of having a solid employee quit.  Often the catalyst for criticism is jealousy or fear toward the woman receiving it, because she is actually doing a superior job.  Conversely, it can be that she is doing a poor job and getting away with it.  Some workplaces even have an office sniper.  This is a person who makes snide remarks and leaves just before the recipient has a chance to respond or engage.  Many consider this ‘hit and run’ behavior, and it has the same effects.  It damages without recourse – but it doesn’t have to be that way.

The most productive response I have seen to a culture of criticism over the years is to create an environment of credit and praise.  Beginning with yourself, whether you are in a co-worker environment, or manage a team, be the change you’d like to see.  Here are just a few ideas that have produced dramatic results:

For Managers:

  • Develop a “Wall of Fame” where people are given credit and praise for a job well done.
  • Conduct strength development training, either in group settings or one-on-one.

For Co-Workers:

  • Initiate peer crediting.  Openly praise another person’s work in a meeting, or in front of a sniper or office bully.
  • Manage self-talk.  Be good to yourself!  If you are the object of criticism, (sometimes self-criticism is a huge issue), don’t join in on the conversation.  Remind yourself of your strengths and embrace them.
  • Likewise if someone is putting themselves down, share your positive observations about their work.

Battles and Conflict

Conflicts, and less frequently battles, will exist in any working relationship at some point.  It’s inevitable, and can even be a good thing because the resolution can bring about stronger relationships, and excellent problem solving opportunities.  Conflict happens between peers, and with managers and their direct reports.  Common catalysts to conflict include:  gossip, burnout, triangular communication, and viewing the manager as “Mom”.  Key symptoms or reactions to conflict can include eruptions, physical symptoms, burnout and in some cases tears.  If a coworker or direct report is exhibiting these behaviors, do not make the mistake of assuming the cause.  It is common to write off such behaviors as maturity issues or personal problems.  Instead, take a step back and assess.  Take some time with the employee to understand her situation.  If you learn that a conflict indeed exists, taking swift steps to resolve it is essential.  The first step in resolving the situation is to acknowledge the issue or conflict, and to focus on the issue, and not the personality of the individual.  Then, resolve the conflict:

Set the ground rules for the resolution – Select a neutral, third party mediator, and have that person explain the rules of engagement.  Typical examples include stating the desired outcome at the meeting onset, not interrupting, not judging or over reacting, and acknowledging the other person’s feelings and concerns.

Create a forum for conflict management – Once the ground rules have been established, select a proper spot for the discussion, and provide details of how the process will work.

Creative solutions – Often a discussion session or series of sessions, perhaps with HR involved, can resolve a conflict.  Sometimes it takes a little creativity. Consider the following options some of my clients have implemented: changing seating arrangements or offices; role reversals (where two people swap jobs or responsibilities); scattered work schedules where the two parties work at different times or from home; or force an agreement.

Some conflicts cannot be completely resolved, but can be mitigated through a forced agreement.  If the two parties cannot come to a resolution, you can suggest that they agree to disagree.  This approach should accompany the suggestion that focusing on the work at hand rather than the other person is the priority.  If one party is the clear offender, the resolution may be eventual termination after proper cause is established with the necessary documentation.

Boundaries

Boundary issues typically occur between a manager and someone on their team.  A common dilemma is when a subordinate that questions authority, manager decisions and actions, or worse, is a chronic advice giver.  This often occurs when a subordinate is older than their manager, but not always.  Boundary issues can even go so far as the direct report trying to usurp managerial power, and attempt to create a role reversal.  Actions surrounding boundary issues are a product of the desire to keep the playing field flat by women who want to create a “we’re all in this together” atmosphere.  Establishing clear boundaries from the beginning of taking on a managerial role, or after a boundary ‘dispute’ is essential.  Calling together your team, or creating a survey to identify staff wants and needs is a great first step.

In doing so, you establish several things:

  • An atmosphere of trust
  • A willingness to understand
  • The opportunity to establish standards

When your team feels you are interested in and care about their input, it builds trust.  Further, enabling your team to express their wants and needs helps them feel ‘understood’.  Done correctly, this exercise can boost morale considerably.  While some of the wants and needs may be unrealistic, collectively they will paint a picture of the underlying reasons boundaries are being tested.

Once you assess their responses as a whole, you can then establish standards for boundaries.  You may find there is a common theme in the responses.  Some responses may give you pause, and the opportunity to self-examine if the issue hits home.  If the main response pertains to the team rather than your management style or a policy you’ve implemented (for example), the approach to establishing a standard can take a couple of different forms.  It may be quite simple, with a clear fix that is easily identifiable.  In this case, you can implement a standard to eliminate the boundary issue.

Say, for example, a co-worker is reluctant about providing a due date or details of an assignment that is part of a bigger project.  In her nebulous response, she projects superiority to the group members and comes off as being in charge.  This response is a boundary issue because she is trying to be above the group, when in fact she is a member of the team.  One solution could be to implement a timeline with clear expectations of weekly updates and solid due dates.  The timeline would be team created and approved, and be the new standard.  Whatever the case, the solution lies in digging in to find the issue, resolving it together as much as possible, and making the new standard, which resolves the conflict, known to all.

On the other hand, the boundary issue may be more personal.  You may have a subordinate that tends to challenge you in different ways, offers unsolicited advice, or even goes around you to circumvent your authority.  Recently, a client shared that a team member had submitted a project update to a senior leader in her company without routing it to her first for review.  The incident caused dissension between upper management and my client, and the need to establish a clear boundary with her subordinate.  Yet, she was reluctant to address it.  Worse yet, this was not the first time this behavior happened.  However, my client realized she now had to address it in order to protect her own reputation and possibly her position.  The issue was that this particular team member had a volatile personality and my client was has a calm management style.  I armed her with the following techniques to tactfully and successfully correct the situation.

1)    Acknowledge the conflict. Calmly tell the person with whom you’re in conflict that you’d like to set up a meeting to discuss the incident.  State that you realized you both have a different view or opinion, and you’d like to reach some common ground.

2)    Focus on the issue, not the personality.  My client had to accept that her employee might indeed become angry or flippant, but was ready to bring the conversation back to the issue at hand.  She was ready to say, “I understand you’re upset, but we need to discuss the process,” instead of; “you’re over reacting, calm down and let’s talk.”  After your subordinate has expressed her rationales, concerns or frustrations, be sure you understand them.  Repeat back her concerns to convey you have heard her.  Perhaps you can assuage them, and perhaps not (if company policy or procedure prohibits it), but the act of hearing her out will go a long way toward correcting the issue.

3)    Set the ground rules.  Once you have addressed and answered her concerns, establish the ground rules going forward.  Be very clear in the details of the process and your expectations that she will follow them to the letter.  The key here is your delivery, which needs to be calm, and matter of fact.

One of the most common boundary issues occur when a woman from a peer group becomes manager of that same group.  I counsel clients in this situation to take some serious time, maybe a weekend away, to consider how they will approach their new role.  A successful step-up transition includes having a plan to implement the following.  Understand that you will need to:

  • Break the rules of the ‘flat plane’.  You are no longer part of the group.
  • Lead by collaboration and directives.  Get group input if necessary, but in the end, you call the shots.
  • Change your relationships with former peers.  This tends to be the most difficult for women.  You need to strive for an atmosphere of friendliness versus friendship.
  • Know that some will find the new situation “unfair”, and plan a response to it.
  • Endeavor to take issues less personally, and develop a shield.  This will involve some level of detachment from the situation.  In other words dealing with the situation at hand, and leaving the emotions behind.

If you are currently challenged in the areas of blame, battles or boundaries and need some additional counsel, please give me a call to set up an appointment.  I would love to help you become your best self in the workplace.

1 Women and Self-Esteem. Sanford and Donovan, 2004

©Copyright 2015.  Kay Fittes.  All Rights Reserved.

Networking – Overcoming the Fear, Its Importance and How to Do It

Maybe you think “you either have it, or you don’t” when it comes to networking.  Or, maybe you think that connecting, making conversation, and socializing comes more naturally to others, than to you.  Well, guess what?  You do have what it takes.  I know this because I was the consummate wall flower in a former life, so and I am here to tell that you can do it!  Further, networking is an important part of career development.  It’s an investment worth making for yourself and in others, and it’s not as hard as you may think.  Let’s explore.

In my case, and in the case of almost every woman I’ve ever coached, the driving factor in avoiding networking (and many other things in life) is fear.  In fact, fear holds people back from many opportunities in life that can enrich, propel, and grow us in significant ways. Real fear does serve a purpose.  It is intended to help us avoid danger.  When we encounter potential real danger like fire, an impending tornado, or entering a crime-ridden area, we use our knowledge and judgement of the situation to make the best possible choice about how to proceed.  However; the objects of phobias like heights, spiders, or flying, are not dangerous in and of themselves, but they may make us uncomfortable.  If we dwell on that discomfort, and the ‘what if’s’ that accompany it, fears can grow into full blown phobias.  The driving reason women are fearful of networking is often due to a lack of self-esteem, which is ironic, because networking is a fantastic way to boost your self-esteem!  Overcoming this hurdle requires improving how we value or see ourselves, which can be done when we really look at the truth of the matter.

Although you may fear interacting with a group of people at a networking event, it is not a dangerous situation!  Approaching any one of them will do you no harm – quite the opposite!  There is absolutely nothing to fear.  You may be nervous, and slightly afraid perhaps, but debilitating fear that paralyzes is irrational.

Let’s review these following truths about networking.

People at networking events:

  1. Are all there for the same reason; to network!
  2. Are typically in an open and receptive mindset.
  3. Usually want to help you as much as you want to be helped.
  4. Are not going to hurt or harm you in any way.
  5. Are very interested in what you can provide in terms of a connection.

But, if you are fearful, you may be feeling and thinking just the opposite.  Here are some falsehoods about networking.

People at networking events:

  1. Are all there to make fun of and laugh at me.
  2. Will ignore me and make me feel unwanted.
  3. Will want to make me look like a fool.
  4. Will bite me if I say something stupid, or humiliate me.
  5. Will think ‘who do you think you are, and what are you doing here?’.

Ridiculous, isn’t it?  When we are fearful, it is typically because we have chosen to believe a pack of lies about ourselves, a situation or others that simply isn’t true!  To overcome the fear is a process of thought replacement – quit lying to yourself, and replace those outlandish thoughts with the truth – whatever the situation may be!

Perhaps your fear of networking isn’t on such a grand scale, but rather in one-on-one settings, small group opportunities, or at a party.  The same logic applies.  Fill your mind with the reality of the situation, and positive thoughts, and then choose to proceed with what you know to be true.  It also helps to focus on other people, their interests and needs, rather than yourself and your perceived shortcomings.

If you aren’t fearful of such situations, or now that you are armed with the knowledge of how to overcome your fears, you might be thinking ‘Why do I need to network?  Things at work are just fine.’  Well, they may be fine today, tomorrow or next week, but what about after that?  The business landscape is in a continuous evolution of change that typically keeps pace with rapid technology improvements, regardless of industry.  Just as you need to invest in your health by eating proper foods and exercising, and in your financial future by building and monitoring your investments, so it goes with work.  Networking is like paying job insurance. Invest a little bit every month, and if you find yourself unemployed, you will have a network to reach to for help in finding a new job.

Even if your job is as stable as Mt. Everest, networking is still a huge idea.  The advantages are almost endless.  Meeting new people in other industries or jobs and cultivating those relationships pays big time.  For example, say you sell widgets and you meet someone that sells gizmos.  Your widget and their gizmo may have nothing in common initially, but you like Mr. Gizmo seller, and you decide to meet up with him for coffee every once in a while.  One day you call upon Acme, and they really want to buy your widget, but they just can’t buy it unless they have gizmos, because, well it’s complicated.  You have the perfect solution for them, because you just happen to know someone who sells gizmos, and the deal is done.  In the process, you’ve made many people happy; your customer, their clients, and Ms. Gizmo seller.  So networking, in the end, isn’t just for your benefit.  It’s for the greater good, and really keeps business humming.

So, now you may be convinced that networking is a good thing, and that you can actually do it.  But how?  If you’re busy, introverted, or not very well connected to begin with, the task may seem monumental.  It’s really not.  Below are several easy, relatively painless ways to get started:

  • Ask a colleague to lunch or morning coffee
  • Email an article to a supplier that pertains to their business, and comment on it
  • Call or connect on Linked-In with a former business associate to see what they’re up to
  • Take a continuing education class in your business area (or a new one) and get to know the other students and teacher

Enter into each of these scenarios with the intent of giving something like a tip, a business opportunity, a compliment for a job well done, or contributing something meaningful.  Over time, these small acts will build on themselves, and you will see that people respond in kind.  Once you’ve built a beginning base, branch out to larger functions such as:

  • Joining Toastmasters
  • Attending a local Linked-In networking event (check for your local group – they exist)
  • Going to an industry trade show in your line of work
  • Attend a High-Heeled Success® workshop  (http://www.highheeledsuccess.com/events.html)

If these larger events seem daunting, enlist a colleague or friend to go with you.  Someone with established connections who does well in social situations is ideal, but even going with a friend who shares your same goals will bolster your confidence.  You can support each other and work together as a team.  Work the room and meet groups of people or an individual together.  Introduce your colleague by name, title and company, and then share some amazing qualities, talents, skills or current project they are leading.  Your friend in turn will do the same for you.

In the end, networking is all about building meaningful relationships that are mutually beneficial.  It’s similar to making friends, meeting a significant other, or investing time with your children or other family members.  Work can consume well over half of our waking hours.  This unavoidably means working with and being around many people.  Doesn’t it make sense to build bridges and a network to support your career that comprises such a large part of your life?  Invest a little time in networking every month, and year over year you will have a strong foundation lifting you up, as well as creating meaning in your job and life, which provides a way to ‘give back’ in kind for what you’ve been given.

©Copyright 2015.  Kay Fittes.  All Rights Reserved.